Clinic Manager

Virginia Eye Institute•Richmond, VA

22d

About The Position

The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a Clinic Operations Manager. We are seeking candidates with passion and dedication. If this sounds like you, keep reading!! We are seeking reliable candidates with outstanding attention to detail skills and excellent customer service skills. The ideal candidate will be a team-player, self-starter, friendly, motivated, organized, and have the ability to work independently while sustaining a team environment. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly productive, eager to learn, and motivated to succeed.

Requirements

Minimum education: Bachelor’s Degree in Business, Healthcare Administration or related degree or five to seven years’ of ophthalmic practice or hospital administration experience.
Proven leadership capabilities with demonstrated ability to build, lead, motivate, and maintain effective teams.
Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with vendors, physicians, management, and co-workers
Ability maintain a high degree of confidentiality
Windows-based software applications (i.e. Word, Excel)
Demonstrates attention to detail

Nice To Haves

Experience with Allscripts, Dayforce, Medflow, AdvantX, and/or eClinicalworks a plus.

Responsibilities

This position will be responsible managing and directing the day-to-day aspects of the clinic’s operations with an emphasis on superior customer service and teamwork.
The Clinic Operations Manager is accountable for the operational and financial performance of the practice.
This position has supervisory responsibilities for the clinic staff (technicians, practice coordinators, patient care representatives, etc.)
First point of contact for the clinic team
Manage location based associate schedules, adapting to planned and unplanned events, approving associate time in the Dayforce system, and monitoring overtime
Responsible for driving performance as demonstrated by metrics
Ensure compliance with OSHA and HIPAA requirements
Serve as Safety Contact
Responsible for office supply management
Collaborate with other VEI department managers and directors
Ensure the delivery of excellent service by all associates
Evaluate and implement operating procedures to improve operational efficiency
Creates strong working relationships with physicians and associates
Complete performance evaluation process for associates
Counsel associates in disciplinary matters
Recruit, interview, and hire new associates
Perform other duties as assigned by management