Clinic Manager - In Center

Dialysis Care Center•Merrillville, IN

11d

About The Position

Supports the mission, core values and customer service of Home Dialysis Services & Dialysis Care Center, LLC (HDS/DCC). Adheres to the HDS/DCC Policies and Procedures and Compliance Program including all state and federal regulatory requirements. The Clinic Manager plans, coordinates and manages the clinic operations and employees assigned to the assigned clinic. Responsible for the overall direction, coordination and evaluation of nursing care and services provided to the patients the assigned clinic. Ensures quality care that is consistent with company and regulatory standards.

Requirements

Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must;
Good presentation & communication skills
Must be productive & resourceful with the ability to meet deadlines
Excellent leadership skills
Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
Ability to multi-task, work under pressure and meet deadlines effectively
Excellent written and oral communication skills
Strong data entry, organizational and interpersonal skills
High integrity, team player with patient service focus and flexibility
A licensed RN, BSN preferred
Current CPR card
2 – 3 years nursing experience required

Responsibilities

Provide overall supervision to the assigned clinic.
Reviews physician lab orders for accuracy in the Medical Information System as required.
Maintains appropriate skill level in the operation of all home dialysis therapy equipment including the ability to troubleshoot equipment problems with the patient via telephone.
Work with physicians and RNs to increase patient census.
Promotes operational efficiency and works to achieve quality goals.
Responsible for QAPI assigned clinic & participates in Governing body meetings.
Ensures adequate staffing.
Processes the time cards, time off requests and time card approvals for the team along with the necessary paperwork provided to HR.
Ensures nursing staff is providing quality and appropriate patient care that meets or exceeds company and regulatory standards.
Participates in staff training and orientation of new staff as assigned.
Assists in the identification and evaluation and selection of candidates for the Dialysis Program, including assessment of patients’ home environment.
Trains home patients and their families on the safe and effective operation and maintenance of all specific equipment through a formal Dialysis Training program.
Educates patients and family regarding End Stage Renal Disease (ESRD) and information specific to all Treatment Options available to patients with ESRD.
Provides ongoing education to patients regarding their dialysis care, peritoneal or vascular access and home dialysis therapy, medications, and other related health conditions.
Provides oversight, supervision and on-going support to the Dialysis RN/PD and HHD staff.
Provides oversight and supervision of all Patient Care Technicians/Staff Assistant Caregivers.
Communicates patient related issues to the Clinical Area Manager or the Director of Operations and the patient’s physician as needed.
Reports adverse patient events at home or in the facility/clinic as well as equipment and technology related problems to the Clinical Area Manager or the Director of Operations
Maintains appropriate skill level in the operation of all home dialysis therapy-related equipment, including the ability to troubleshoot equipment problems with the patient via telephone.
Other duties, as assigned
Responsible for supporting the values and customer service standards of HDS/DCC.
Accountable for outstanding customer service to all staff, clients and vendors.
Develops and maintains effective relationships through effective and timely communication.
Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.