Clinic Manager

Azul Vision•Rancho Cucamonga, CA

3d•$26 - $30•Onsite

About The Position

The Clinic Office Manager oversees the clinic's daily operations, ensuring a smooth and efficient workflow. This role involves managing staff, coordinating patient services, and maintaining compliance with healthcare regulations. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to providing exceptional patient care.

Requirements

High School Diploma or GED
1 yr. experience in healthcare
Computer literacy

Nice To Haves

Bachelor's degree in a relevant field
Prior supervisory experience
Knowledge of customer service principles
Familiarity with California and federal employment laws, regulations, and best practices.

Responsibilities

Oversee appointment scheduling, registration, and check-in/check-out processes to ensure a positive patient experience.
Ensure appointments have been verified as well as the patients are eligible and authorized.
Evaluate daily no-show rates, determine cause, and discuss with upper management to create a resolution promptly.
Confirm each patient encounter is checked in and out, the correct payer is billed, coded, and payments are collected and reflected in accounts.
Ensure providers see the agreed-upon number of patients and a smooth and efficient flow.
Ensure the smooth operation of all office operations, including maintaining supplies, managing the budget, and ensuring compliance with relevant State, Federal, County, and local ordinances, and regulations.
Ensure phones are always in the “available” status and answered promptly.
Ensure the clinic maintains a rating above 4.8 in Rater8.
Address patient inquiries, concerns, and complaints promptly and professionally.
Verify the clinic's records are accurate, including computer systems, electronic medical records, and medical equipment.
Review clinic schedules and manage workforce needs to ensure optimal clinic operations.
Supervise and support clinic staff, including PSRs, Technicians, and Opticians, while ensuring compliance with policies and procedures.
Address any employee issues or concerns that may arise, and notify Human Resources.
Recruit and interview potential candidates and present final candidates to the Regional Manager for final approval.
Ensure the clinic complies with all relevant healthcare regulations, including HIPAA, OSHA, and state licensing requirements.
Implement and monitor quality assurance protocols to maintain high standards of patient care.
Conduct regular audits of clinic processes and procedures to identify areas for improvement.
Manage office supplies and equipment, ensuring adequate inventory and functionality.
Assist in monitoring clinic expenses to maintain financial health.
Manage billing and coding processes to ensure accurate insurance claims and patient invoicing.
Collaborate with the accounting department to maintain financial records and reports.
Conduct performance evaluations, training, and ongoing professional development for team members.