Clinic Manager

Metro Vein Centers•Buffalo, NY

12d•$60,000 - $68,000

About The Position

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. New Clinic Opening April 2026!! As the Office / Clinic Manager, you will be the driving force behind a well-run clinic, responsible for the leadership, operations, and culture that define the patient and team experience. You’ll manage daily administrative functions, lead and develop your team, and collaborate closely with physicians and clinical staff to ensure seamless, patient-first care. This role requires a strong operational leader who is proactive, service-oriented, and committed to driving performance and professionalism. You’ll be expected to lead with integrity, manage through influence, and deliver results across people, process, and patient care.

Requirements

Healthcare leadership experience required
2+ years of leadership or management experience
Excellent communication skills—including active listening, clear delegation, and professional writing
Proficiency in using scheduling, reporting, or office management tools
A service-oriented mindset and the ability to resolve issues calmly and quickly
Strong time management, multitasking, and organizational skills
High school diploma or equivalent required
Basic knowledge of medical terminology preferred

Nice To Haves

Bilingual (Spanish/English) is a plus, not required

Responsibilities

Oversee day-to-day non-clinical operations and front desk workflows
Hire, onboard, train, and mentor new team members
Evaluate staff performance and provide coaching, feedback, and accountability
Lead weekly 1:1s, attend monthly leadership meetings, and participate in off-site quarterly team gatherings
Own the clinic schedule—create and manage staffing coverage, approve PTO, and ensure appropriate support
Communicate and implement updated policies and procedural changes
Ensure customer service excellence and handle patient concerns with empathy and professionalism
Serve as the first point of contact for all office-related issues and coordinate with upper management
Manage supply ordering, inventory tracking, and monthly facility audits
Monitor clinic cleanliness, organization, and building maintenance needs