Clinic Manager - Urology

University of Iowa•Iowa City, IA

About The Position

University of Iowa Health Care, Ambulatory Care Clinics – Urology is seeking a Clinic Manager to contribute to the oversight and delivery of health care services through leadership and management of clinical services and operations. Lead and manage functions to assure that health services, medical care, medical/health professions education, and research programs are delivered effectively and efficiently. Efforts are focused on organizing, managing, evaluating, and improving health care operations. Responsible for the administrative interface and coordination of clinical operations with Hospital Administration and the Carver College of Medicine Clinical Departments.

Requirements

Master’s degree in Nursing, Hospital and Health Administration, or Business Administration or equivalent combination of education and experience
At least three (3) years of comprehensive progressive healthcare leadership/administrative experience
Expertise in financial management, data analysis, practice management, and human resources
Experience with budget management (e.g., regular use of institutional financial reports to meet monthly and annual targets)
Demonstrated ability to lead change
Excellent written and verbal communication skills
Strong interpersonal skills and high emotional intelligence
Demonstrate job-related experience with fostering a welcoming and respectful work/academic environment and/or otherwise demonstrate their ability to foster a welcoming and respectful work/academic environment for people from all types of backgrounds and viewpoints

Nice To Haves

Previous clinic management experience
Previous experience in an academic medical center
Previous experience in the administration and management of clinical settings
Demonstrated results in improving patient satisfaction levels
Demonstrated results in improving clinical operations
Experience managing in a matrix reporting and unionized environment
Previous experience with oversight of multiple types of professional staff

Responsibilities

Develop budget priorities that are responsive to clinic needs and align with institutional strategies and priorities. Actively engage with clinic governance in collaboration with hospital and department leaders.
Provide financial projections and operational recommendations to meet or exceed budget targets.
Manage financial and productivity data; review and analyze and evaluate performance relative to targets. Investigate gaps in meeting targets and propose adjustments or solutions.
Actively monitor budgets and evaluate performance relative to targets. Investigate and resolve discrepancies.
Develop hospital budgets; assess needs for capital equipment and personnel resources. Submit proposals with appropriate justification. Meet budgetary targets
Ensure maintenance and adherence to regulatory standards set by state, federal, UI Healthcare, and University policies and procedures.
Understand and practice “Lean” standards for clinical operations. Identify opportunities for clinical operations improvement.
Actively engage with Nursing and departmental leadership to ensure clinical and operational continuity across clinical operations.
Allocate resources to meet quality and productivity expectations.
Identify needs, trends, and forecasts to provide patient care
Identify trends and determine QA priorities
Recommend QA and patient/customer satisfaction strategies
Develop and monitor plans to enhance patient satisfaction
Work in collaboration with hospital and department leaders, including medical and nursing directors, to implement best practices and new models of care/service.
In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UI Health Care, The Joint Commission, and other regulatory agencies.
Oversee and ensure compliance of safety regulations.
Work collaboratively with nursing, department, and hospital leadership on the review of health care delivery. Identify systematic problems with clinical operations and recommend solutions.
Review patient satisfaction data and develop, implement, and evaluate plan(s) to improve performance.
Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
Model and promote the Service Excellence model for patient care and staff satisfaction.
Develop action plans for clinical areas that meet strategic goals
Provide progress reports to hospital and department leadership
Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies
Prepare and/or assist with developing the clinic operating budgets
Prepare and/or assist with developing plans to ensure excellent patient services and satisfaction scores
Responsible for the recruitment and training of personnel to maintain an appropriate skill mix and number of staff
Hire, develop, and manage the performance of employees
In collaboration with hospital HR representative(s), ensure a consistent approach to HR management.
Provide feedback to the service unit leadership, detect performance problems and provide recommendations regarding corrective action as necessary
Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
Prepare and/or assist with developing resource allocations and staffing models.
In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management.
Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.
Working closely and collaboratively with Human Resources, complete performance evaluations, propose salary increases and career development plans
Schedule and direct work activities of assigned clinic staff
Advocate for the needs of the clinic with healthcare and department leadership
Collaborate with the clinic medical director and nursing and clinic leadership regarding program development, process improvements, and equipment budgets
Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner
Provide administrative interface and actively collaborate with hospital and department administration
Represent the clinic in meetings or on committees within UI Health Care
Work to ensure that all employees are respected and treated consistent with University policies
Provide clinical education to develop staff competency
When relevant, oversee clinical education activities and agreements with other educational institutions
Manage appropriate staff level development initiatives to drive quality care and patient satisfaction
Collaborate with research staff to ensure clinical and research needs are met