Clinic Manager - Clarksville

Ellie Mental Health•Clarksville, TN

4d•$80,000 - $90,000

About The Position

As a Clinic Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. The Clinic Manager is a mid-tier administrative role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provide resource support and administrative oversight, while maintaining an active case load of clients. Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Requirements

Master’s Degree or higher education in mental health discipline.
Tennessee issued independent clinical practice license (e.g., LCSW, LPC-MHSP, LMFT).
Strong leadership and problem-solving skill sets.
Strong working knowledge of state requirements regulating mental health practice.
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Working understanding of human resource principles, practices, and procedures.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and changing environment.
Proficient with Microsoft 365 applications.
Adept at learning and navigating Electronic Health Record system.

Responsibilities

Lead staff in changing the culture of mental health by providing clinical and administrative support
Participate in the Ellie clinic manager meetings
Participate in Ellie leadership meetings
Maintain billable hours expectations
Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources
Troubleshoot issues within Electronic Health Record, ADP, Teams, Outlook, and billing
Review EHR service lines and complete error corrections as needed
Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist)
Partner with clinic director to support administrative changes as needed (office space and waitlist)
Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes
Coordinate office supply orders for clinic (ordering and monitoring)
Co-facilitate clinic meetings and consultation groups, including documentation via a file note
Collaborate with clinic director to maintain organizational policies and procedures
Serve as back-up for clinic director when they are out of the office
Additional duties as assigned