Clinic Manager Urgent Care

American Family Care • Mission Viejo, CA

409d

About The Position

The Clinic Manager for Urgent Care at American Family Care is responsible for overseeing the total operations of the clinic, ensuring high-quality patient care, managing non-physician staff, and maintaining clinic facilities and supplies. This role involves ensuring compliance with healthcare regulations, managing patient billing, and fostering a positive work environment for staff while also engaging with patients to enhance their experience.

Requirements

• College degree preferred.
• Minimum of 3-5 years of experience in a supervisory role in a medical office or urgent care setting.
• Computer proficiency in MS Office, EMR, and billing systems.
• Demonstrated skills in written and verbal communication.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.).
• Understanding of revenue cycle management.

Nice To Haves

• Medical Assistant or LVN or other clinical certification.
• Experience with social media marketing and patient engagement.
• Familiarity with HR/Hiring systems like Indeed, ZipRecruiter, etc.
• Experience with payroll systems like ADP or Paychex.
• Back office accounting experience with Quickbooks.

Responsibilities

• Manage total operations for the Urgent Care Clinic.
• Interview and select individuals for various clinic positions.
• Create and manage work schedules to ensure optimal staffing.
• Supervise, evaluate, and discipline non-physician staff.
• Ensure staff compliance with company policies and state and federal regulations.
• Train employees to perform assigned duties safely and correctly.
• Monitor clinic activity and patient flow for efficient care.
• Ensure medical care is delivered according to physician instructions.
• Investigate and resolve patient and staff complaints.
• Ensure compliance with front office and back-office procedures.
• Manage patient billing and work closely with billing companies.
• Maintain cleanliness and stock of clinic supplies.
• Lead team meetings and develop training programs for staff.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Profit sharing
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree