Clinic Manager - Registered Nurse

WORKCARE INC

4d • $105,000 - $110,000 • Onsite

About The Position

Management and supervision of the day-to-day operations of the occupational clinic. Responsible for providing leadership, staff oversight, training and development and management of administrative processes, personnel, clerical, technical, and maintenance functions; planning and assigning duties to employees; monitoring the activities of all operating components to ensure provision of high-quality employee care. Schedule: Monday - Friday 8:00am - 4:00pm.

Requirements

• Licensed Registered Nurse (RN with three to five years of nurse experience two of those years of experience in occupational health.
• Three plus years of management and supervisory experience required, healthcare management experience preferred.
• Strong verbal, written and interpersonal communication skills.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Strong critical thinking skills; problem solving, and decision making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assisting other team members when needed.
• Requires regular and predictable attendance and punctuality.
• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.
• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard and mouse.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

Nice To Haves

• Trauma or triage (i.e., EMT, hospital ER setting, etc.) experience preferred.

Responsibilities

• Provide best customer service to client’s employees, management, and vendor partners.
• Oversee daily clinic operations assuring compliance with all WorkCare clinic administrative and personnel management policies and procedures.
• Understand and strive to meet and exceed client expectations for an on-site clinic and staff.
• Responsible for understanding all deliverables of contractual agreement.
• Participate in all internal WorkCare meetings as requested/assigned.
• Participate in all client-owned and driven on-site meetings as approved by the Onsite Program Manager (OPM).
• Reports directly to and communicates regularly with WorkCare OPM; Communicate and partner with the client under the direction and oversight of the OPM).
• Advise OPM of all potential out of scope of work requests/challenges.
• Understands the registered nurse clinic manager’s role in each clinical situation as related to their professional qualification.
• Communicates with and takes direction in clinical matters directly from the assigned WorkCare Corporate Medical Director (CMD).
• Assist OPM in the new hire and on-boarding process.
• Supervise staff, approve staff time sheets, coach, develop, mentor staff and complete all required performance reviews.
• Manage clinic schedule in accordance with contractual agreement.
• Supervise all daily clinical and administrative clinic programs and supporting process(s).
• Assure clinic is maintained to the highest physical cleanliness and operating standards.
• Maintain all clinic equipment and supplies in a timely and cost-effective manner.
• Maintain and manage the electronic medical records system assuring all employee medical information is secure and confidential.
• Assure all clinic employees have access, are trained and utilize the electronic medical records system. Work towards elimination of paper records, as appropriate.
• Manage all external and internal vendor relationships.
• Identify new opportunities for clinic programs, policies, and procedures.
• Provide comprehensive injury management and medical case management of work-related injuries and illness as appropriate.
• Perform additional duties and assume additional responsibilities as identified by the OPM for the efficient operation of the WorkCare on-site clinic.
• Proactively manage escalated inquiries from stakeholders and resolve high-priority issues promptly to maintain customer satisfaction and retention.
• Exercise independent judgment in resolving complex issues and making decisions in the best interest of the organization.
• Ensure that daily operational workflows are efficiently managed, with adequate staff coverage for peak hours and special situations.
• Coordinate with cross-functional departments to ensure seamless collaboration and support for customer-facing operations.
• Develop and implement strategies for improving operational efficiencies and service quality, reducing response times, and minimizing operational bottlenecks.
• Take ownership of operational challenges and drive initiatives to improve overall efficiency.
• Lead, motivate, mentor, and provide ongoing coaching to a team of clinic staff, fostering a culture of continuous learning and improvement.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Conduct regular one-on-one meetings and performance evaluations, offering constructive feedback and recognition to drive individual and team success.
• Encourage a positive team environment that promotes engagement, accountability, and high performance.
• Accountable for team performance to ensure that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded.
• Maintain records of team performance, training, and development activities in compliance with internal standards.
• Utilize performance metrics and analytics to track service delivery, productivity, and customer satisfaction, making data-driven adjustments as necessary.
• Manage and report on individual and team progress, identifying both strengths and opportunities for improvement.
• Address employee complaints and grievances.
• Assist in the recruitment of clinic staff.
• Responsible for interviewing and selecting employees.
• Establish staff schedules and manage schedule adjustments where necessary.
• Continuously assess team and process performance, proactively identifying areas for process improvement, and implementing best practices for enhanced efficiency.
• Recommend, develop, and support the execution of new workflows, procedures, or systems to enhance customer service delivery.
• Ensure that all contact center activities adhere to relevant regulatory and organizational standards, including OSHA, HIPAA, and any other applicable workplace health and safety regulations.
• Educate team members on compliance requirements and ensure that proper documentation and practices are consistently followed.
• Assume additional duties and responsibilities as assigned by management for the efficient operation of the contact center and WorkCare.
• Support the development and execution of department-wide initiatives, projects, and continuous improvement efforts.

Benefits

• Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees