Clinic Manager - Pediatrics Genetics and Genomic Medicine

Washington University in St. Louis • Ann Arbor, MI

14d • Onsite

About The Position

The Department of Pediatrics at WashU Medicine is seeking a manager for its Division of Genetics and Genomic Medicine. This pivotal role will oversee clinical and administrative staff while supporting patient care initiatives in collaboration with ambulatory clinic personnel and with guidance from the Clinical Director. The division supports patient care and procedures performed at St. Louis Children’s Hospital and clinic locations. The successful candidate will have demonstrated management capabilities combined with deep knowledge of clinical workflows and supporting processes. Experience with patient safety and quality initiatives, data driven decision making, and effective communication skills are a must for this key role in an academic medicine environment. Exceptional professional judgement is required as is experience with daily, clinical ambulatory operations including, but not limited to, overseeing staff and physician schedules, and leveraging clinical metrics to drive improvements while tracking overall progress for the division. This position is responsible for identifying and implementing best business practices, serving as the prime communicator of division level information, and is the point of contact for the Clinical Director.

Requirements

• Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Work Experience: Clinical Office (5 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Demonstrated success managing varying levels of staff in an academic healthcare setting.

Nice To Haves

• Expert knowledge of Epic is highly desired.
• Skills: Ambulatory Care Management, Communication, Customer Service, Front Desk Operations, Insurance Precertification, Insurance Verification, Interpersonal Communication, Medical Records Management, Microsoft Office, Organizing, Patient Services, Supervisory Management, Telephone Triage

Responsibilities

• Maintains high levels of employee and patient satisfaction.
• Provides direction and assistance in resolving issues and complaints by physicians, patients, staff, and referring physician offices.
• Coordinates patient services, ensuring safe, quality care is provided in an efficient and cost-effective manner.
• Works with the division chief, ambulatory leadership and peers on annual plans to optimize the division.
• Reviews provider and staff productivity and metrics.
• Also monitors supplies and equipment, ordering/repairing as required to ensure the quality of care and operational standards are maintained, in a cost-effective way.
• Manages clinical, administrative, and medical assistant support staff. Duties include hiring, training, managing, mentoring, evaluating and terminating, as appropriate and in alignment with central administration partners.
• Supports clinical operations within the division, in alignment with the division to follow University and Department of Pediatrics standards.
• Implements and maintains office procedure manuals.
• Responsible for the collection and maintenance of records pertaining to the division’s CQI activities and patient satisfaction data.
• Works closely with leadership to enforce policies/procedures and quality control indicators through quality assurance and risk management programs.
• Maintains compliance with existing policies and procedures.
• Other duties as assigned.

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager