Full-Time - Clinic Manager I

Healthy Community Health Centers•Harrisonburg, VA

44d

About The Position

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation. The Clinic Manager I is responsible for the overall clinic functions to ensure the efficient and effective operations of one clinic with up to 4 provider FTEs. Promotes positive patient interactions, quality clinical services, positive staff relations, fiscal responsibility, and effective patient care. Responsibilities include: supervising front and back-office staff, monitoring the delivery of patient services, and ensuring compliance with organizational policies, regulations, and standards of care.

Requirements

Excellent written and verbal communication skills.
Ability to prioritize tasks effectively and adjust work efforts accordingly
Comfortable and effective in a fast-paced, accountability-focused and mission-driven organization
Commitment to the mission of Healthy Community Health Centers
Adaptable to meet patient/community needs
Provide culturally and linguistically appropriate care
Proficient user of Microsoft Word and Excel
The ability to speak, read, and write in English
Licensed Practical Nurse with at least two years clinical experience
Will consider Medical Assistant with a strong background in clinic operations and at least 5 years of experience
Previous management experience in medical practice preferred
Experience managing clinical workflows, staff scheduling, and patient care coordination is essential.
BLS CPR Certified
While performing the duties of this job, the employee is regularly required to talk and hear.
Hearing must be adequate to perform the essential functions of the job, such as ability to hear soft voices.
This is a moderately active role, which requires the ability to lift or move up to 10 pounds, bending, squatting, sitting and standing as necessary.
Must be able to lift, carry and handle equipment, supplies and other work site materials based on position duty requirements.
Travel may be required to any of our locations.

Responsibilities

Coordinate and Maintain Daily Operations
Serve as the first line contact for facilities and logistical resource management and information
Demonstrate critical thinking and organization skills, leadership and appropriate role modeling for all staff.
Organize clinic operations and procedures and ensure employee compliance with policies and procedures
Responsible for overall success of the facility on a day-to-day basis
Create and oversee the personnel schedule for all clinic staff
Collaborate with other clinic managers to ensure adequate coverage through sharing of staff as needed
Provides annual performance reviews for all direct report staff
Supervise and perform, as needed, day-to-day functions of the clinic staff
Oversee laboratory operations and the updating of lab supplies, equipment and logs.
Ensures adequate inventory of clinic supplies
Participates in hiring, mentoring and holding staff accountable for all direct report staff
Ensure Medical Records are maintained in accordance with applicable laws and regulations.
Ensure teams are completing work in accordance with timeliness expectations as outlined in policies/procedures
Coordinates new/ongoing employee training and onboarding to meet or exceed job requirements.
Performs all functions and responsibilities in a professional, efficient, and courteous manner, in accordance with the philosophy and standards of the organization with emphasis on the mission of patient-centered care
Communicate clearly and concisely all relevant information necessary for quality patient care.
Communicate equipment or supply needs in a timely manner to ensure minimal interruption in patient experience and clinical operations.
Prepares for and conducts monthly staff breakout sessions in collaboration with other clinic managers
Assist all supporting clinical staff with key responsibilities and standards as needed.
Ensure support staff are trained to assist as needed in providing patient care.
Foster an environment that promotes trust and cooperation among all staff
Validate competencies of clinical team members
Ensure all front desk personnel are properly documenting patient insurance and migrant (if appropriate) status by utilizing the eligibility solutions prior to and during appointments
Ensure all front desk personnel are performing household assessments according to policy and procedures including but not limited to sliding fee policy and new patient and annual paperwork
Ensure sliding fee and paperwork is updated and entered correctly for all HCHC patients
Ensure copays are being collected