Clinic Lead

Acuity Eye Group • Palm Desert, CA

107d

About The Position

The Clinic Lead is responsible for assisting the DFO and/or Regional Clinic Lead at a single office location with daily clinic operations, including patient flow, staffing, and communications at all levels within the clinic. Proactively resolves problems and makes adjustments as needed on a daily basis to meet Key Performance Indicators (KPIs). Leads and directs clinic team members; provides input on clinic scheduling to ensure appropriate staffing ratios. Assists with onboarding, training and integrating new team members. Supports the policies and goals of the Company.

Requirements

• Minimum 2-3 years of experience working in a medical office or clinical setting.
• Knowledge of Front Desk and Back Office best practices.
• Minimum High School Diploma, GED or equivalent.

Nice To Haves

• Associate’s or Bachelor’s Degree.
• Experience in the Ophthalmology industry.
• Experience leading, training, and coaching staff.
• Knowledge of Care Cloud and/or other EMR applications.

Responsibilities

• Must have solid working knowledge of front office and back office procedures, processes and duties.
• Ensures daily clinic set up and verifies team member attendance.
• Leads daily and weekly huddles with team members to discuss corporate initiatives and track progress of KPIs for assigned office.
• Ensures appointment confirmations are completed the 24-48 hours prior to patient appointment.
• Ensures all services are authorized for that day of service.
• Ensures patient information is updated appropriately in Care Cloud/EMR system.
• Ensures Front Desk has completed daily charges and bank deposits are made in a timely manner.
• Responsible for ordering and maintaining inventory of an appropriate and adequate level of clinical supplies.
• Maintains a clean, neat, and pleasant environment for patients.
• Performs Front Office and Back Office duties if needs arise to ensure smooth clinic operations.
• Works with DFO and/or Regional Clinic Lead to review and ensure optimal staffing ratios.
• Keeps management informed of deliverables, timetables, and issues.
• Assists with efforts to develop a strong team environment, keeping open bi-directional communication.
• Assists with training and onboarding new staff. Leads and coaches team members.
• Implements new procedures and best practices at the clinic level with concurrent accountability.
• Performs office audits as assigned and reports findings.
• Maintains confidentiality of patient data in accordance with HIPAA guidelines.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees