Clinic Experience Associate

EVP Eyecare•Mesa, AZ

5d•$17 - $19•Onsite

About The Position

Are you someone who cares about patients? Who loves solving problems? With great communication skills and attention to detail. If so, we would love to have you as part of our family. Swagel Wootton is looking for a full time Front Desk Receptionist for our Clinic, and we are wiling to train! Who we are… Swagel Wootton Eye Institute is a full-service ophthalmology provider committed to providing you with expert eyecare and quality vision correction through skilled medical, cataract, and refractive care. With 60 years of experience, Swagel Wootton’s team of board-certified eye doctors is committed to delivering the highest quality eye care in Arizona. What we do… Our mission is to improve people’s lives through better vision and outstanding patient experiences.

Requirements

Two years of patient/customer care experience (or equivalent customer related ability)
Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills

Responsibilities

Greet patients as they arrive at the office in a friendly and professional manner.
Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous and timely manner.
Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
Check patients in and out and schedule any needed appointments.
Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger
Assist with end of day counts and prepare accurate daily deposits

Benefits

Medical
Dental
Vision Discounts
Educational reimbursements for COA OR COT certifications
401(k) with generous company match and 100% vesting upon contribution
Life Insurance
Short Term & Long-Term Disability options
Employee Assistance Program
Generous time off plans and company paid holidays
Uniform allowance
Swagel Wootton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.