Clinic Director

Camino Health Center•Lake Forest, CA

About The Position

Under the general supervision of the Chief Operating Officer (COO), the Clinic Director provides strategic and day‑to-day operational leadership for Camino Health Center’s clinic locations. The role ensures high-quality, patient-centered care across Medical, Behavioral Health, Dental, Optometry, Specialty Care Access, and WIC programs; drives access, patient flow, and provider support; and cultivates a high-performing, values-based culture. The Clinic Director oversees patient experience and service recovery, ensures compliance with HRSA, Medi‑Cal/CalOptima, and payer requirements, and leads process improvement initiatives. In partnership with the Chief Integration Officer (CIO) and Facilities/IT leadership, the Clinic Director coordinates operational needs related to facilities and clinical systems while not serving as the technical owner or administrator of IT systems. This position serves as liaison between sites and the Executive Team and is an active member of the Management Team. The Clinic Director is an active member of the Camino Health Center Management Team. Ensures that the core values of Camino Health Center – Service, Dignity, Excellence and Justice – are carried out within daily tasks. Dignity: Communication and interpersonal effectiveness; culturally humble and trauma‑informed approaches. Excellence: Continuous improvement, continuous learning, teamwork, and collaboration. Service: Patient focus, adaptability, shaping change, and service recovery. Justice: Community orientation, stewardship, and strategic action to improve access and outcomes.

Requirements

Bachelor’s Degree in Business, Public Health or related field required
Experience working in a health care setting.
A combination of 3-5 years’ of progressive leadership experience in the following areas: health care management and operations, supervision.

Nice To Haves

Master’s degree in Business, Public Health or related field preferred
More than Five (5) years of progressive leadership and management experience working in a healthcare setting
prior experience leading operations in a Federally Qualified Health Center (FQHC)
bilingual (English/Spanish)
Formal training in Information Technology and Electronic Health Records relevant to Camino Health Center
training in Allscripts Professionals and DentiMax
relevant EHR certificate
Lean Six Sigma Green Belt (or higher) certification or a comparable process improvement program.

Responsibilities

Provides operational leadership for all clinic locations, ensuring effective workflows, timely access, and high-quality service delivery across Medical, Behavioral Health, Dental, Optometry, WIC, and Specialty departments.
Optimizes provider schedules, staffing ratios, and patient cycle times; implements team‑based care best practices; and ensures effective communication channels across sites.
Oversees supply management systems and operational readiness for PCMH standards and recertification.
Leads patient experience functions including timely response to grievances/complaints and consistent service recovery.
Monitors performance against clinical and operational goals; leads process improvement to enhance access, show rate, patient flow, and productivity.
Identifies training needs and coordinates staff development and competency programs; supports policy and procedure development tied to quality and safety.
Oversees grievance response systems and continuous feedback loops; conducts workflow assessments to support continuous improvement.
Collaborates with CIO/Facilities/IT leaders to align operational needs with facilities plans, equipment maintenance/calibration schedules, and system change management. The Clinic Director is not the technical owner of IT systems.
Ensures teams receive necessary training and support for PMS/EMR/patient portal through IT/Training teams; drives adoption and readiness from the operations side.
Supports CIO‑led initiatives for building security, safety systems, and regulatory facilities compliance.
Provides operational leadership for Specialty Care coordination (referrals, authorizations, access improvement, external partnerships).
Oversees WIC program operations and compliance; ensures strong participant engagement, seamless referrals, and integration with primary care and care management.
Monitors program outcomes and staff performance; ensures appropriate staffing models, workflows, and reporting structures.
Oversees operational components of grant‑funded programs (e.g., WIC, HRSA supplemental grants, CalOptima incentive programs, Specialty Access initiatives, county and private foundation grants).
Partners with Grants/Finance to track scopes of work, budgets, timelines, and reporting deliverables; ensures timely, accurate submissions and audit readiness.
Ensures data collection methods, documentation, and performance metrics meet funder and HRSA requirements.
Identifies operational risks; implements mitigation strategies; ensures confidentiality and security of PHI and adherence to privacy laws and organizational policies.
Ensures compliance with HRSA Health Center Program requirements, Medi‑Cal/CalOptima, OSHA, and other regulatory standards.
Leads internal monitoring, external audits/surveys, and Quality Risk Event (QRE) tracking with timely follow‑up and corrective actions.
Directly supervises Clinic Managers, Nursing leadership, and program supervisors (WIC/Specialty); sets clear goals, provides coaching, and manages performance.
Builds a culture of accountability, engagement, and inclusivity; ensures consistent communication with the COO and collaboration across departments.
Prepares reports for Executive Team and Board as requested; participates actively in the Management Team.
Partners with Human Resources on workforce planning, staffing needs, and open positions to support operational coverage and patient access.