Clinic Customer Service Assistant Manager
Michigan Humane•Detroit, MI
20d
About The Position
The Clinic Customer Service Manager assists management with the daily operations of the clinic and its staff while fostering a positive, compassionate, customer-centric environment. The ideal candidate is a dedicated individual with strong leadership and customer service skills and the ability to communicate clearly with staff.
Requirements
- A high school diploma or equivalent.
- 1-2 years of relevant experience, including at least 1 year in a customer service role.
Nice To Haves
- Prior supervisory or team lead experience preferred.
Responsibilities
- Oversee day-to-day duties of the veterinary clinic receptionists, ensuring a positive, customer centered environment for all staff and clients.
- Assist veterinary receptionists in providing prompt and professional customer service, ensuring all Michigan Humane standards of customer support are met.
- Deliver guidance and support to staff by providing direction, coaching, and training.
- Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments.
- Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments.
Benefits
- Competitive salary and benefits
- Medical, Vision, and Dental Insurance
- 403(b) Retirement Savings Account
- Opportunities for professional development, growth, and continuing education
- A positive and collaborative work environment
- Work-life balance and flexible working hours (compressed work schedule option!)
- Paid Time Off & Holidays
- Human & Pet Bereavement
- Clinic discounts to up to 75% off services for your own pet(s)
- Relaxed dress code
- Wellness program with professional counseling services available to employees
- Animal food discount
- Free or discounted adoption fees to adopt a new friend.
- Sabbatical Policy
- Uniform Allowance
- Paid Parental Leave
- Yearly performance reviews & employee engagement surveys
- Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
