Patient Coordinator - Dr. Shroff

TSAOG Orthopaedics & Spine • San Antonio, TX

3h

About The Position

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.

Nice To Haves

• Knowledge of medical terminology and healthcare processes is a plus.

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
• Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• Maintain accurate patient records and ensure compliance with privacy regulations.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and ensure a welcoming environment in the office.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Enters clinical charges into EMR.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed