Clinic Coordinator - Uptown

CITYDOC•Dallas, TX

About The Position

The Clinic Coordinator plays a key leadership role in ensuring efficient daily operations, high-quality patient care, and strong communication between medical staff and administration. As part of the management team, the coordinator bridges communication gaps, supports clinic staff, and upholds operational excellence across all clinic locations. This position oversees training, inventory, workflow, and compliance functions while maintaining a positive, collaborative workplace culture. The Clinic Coordinator also partners with administrative leadership to implement policies, address personnel matters, and support the overall growth and success of CityDoc clinics.

Requirements

RN, LPN, MA, NCT, RT or another applicable clinical license is required.
Strong leadership and interpersonal communication skills.
Proven ability to manage priorities in a fast-paced clinical environment.
Excellent problem-solving and organizational abilities.
Knowledge of medical office operations, inventory management, and EHR systems.
Ability to build and maintain cooperative relationships with staff and leadership.
Commitment to maintaining professionalism, confidentiality, and quality patient care.
Flexibility to travel between clinic locations as needed.

Responsibilities

Operational Management & Communication:
Serve as a direct point of contact for daily communication and reporting to the management team.
Maintain efficient clinic flow and ensure a positive patient experience.
Report and assist in resolving patient complaints in a timely and professional manner.
Communicate effectively between medical and administrative teams to ensure alignment and consistency.
Oversee transportation and coordination of supplies between clinic locations.
Staff Leadership & Development:
Train, coach, and support clinic staff to ensure consistent performance and compliance.
Address staff's appearance, attitude, and performance concerns, initiating corrective actions as needed.
Collaborate with HR and the Chief Nursing Officer on disciplinary follow-up and employee relations matters.
Address nursing staff complaints and provide ongoing guidance to promote engagement and retention.
Assist with quarterly staff meetings and annual performance reviews for all staff.
Conduct annual competency reviews for clinical staff, including Fort Worth medical personnel.
Lead quarterly mock drills and fire drills in collaboration with the OSHA Officer.
Inventory, Equipment & Facility Oversight:
Manage all medical and office inventories, ensuring appropriate levels and cost control.
Maintain strict control over vaccine inventory and related documentation.
Schedule and monitor preventative maintenance for all clinic equipment and facilities.
Ensure all x-ray equipment is properly maintained and evaluated for performance.
Review and monitor site appearance and cleanliness at all clinic locations.
Administrative & Compliance Support:
Assist with creating, updating, and implementing company policies and procedures.
Address IT and Electronic Health Record (EHR) system concerns; coordinate solutions with support teams.
Control and monitor drug representative access and activity within the clinics.
Review and resolve laboratory errors, missed specimen pickups, or reporting delays.
Participate in and assist with company-sponsored health fairs and community events.
Oversee cost control measures for medical supplies and staffing, adjusting schedules based on patient volume.
Support the opening and setup of new facilities, ensuring readiness and compliance.
Meet with vendors and manage sales calls related to clinic operations.