Clinic Coordinator, Full-Time Days

University of Chicago Medicine•Chicago, IL

About The Position

Join UChicago Medicine as a Full-Time Clinic Coordinator in the Imaging Department. As a Clinic Coordinator, you will perform reception and clerical duties of considerable difficulty in outpatient clinic settings. You will be involved with extensive utilization of the Hospitals' systems and constant interaction with patients, physicians, and other members of the Hospitals' staff. Essential Job Functions Utilizes a wide variety of computer systems (HIS, EPIC, MARS, Sunquest, OACIS) effectively Collaborates with nursing staff to ensure that all patient care activities are coordinated effectively and that both clinical and fiscal goals are met Establishes a customer service orientation in the clinic and ensures that clerical staff interactions with both patients and physicians are handled satisfactorily Assists in the resolution of patient and physician complaints Considerable skill in determining priorities, working independently, and making decisions High degree of initiative and problem-solving ability Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient and the flexibility to learn and incorporate new systems and processes Demonstration of both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasking environment Ability to attend mandatory training classes offered by the Hospitals after hours or on weekends, with advance notice

Requirements

High school graduate or equivalent
Successful completion of medical terminology class
Ability to type 35 wpm or perform data entry at 4500 keystrokes per minute
Ability to perform general office duties of filing, Xeroxing, operating printers
Familiarity with telephone and intercom systems
Ability to enter and retrieve data accurately and quickly, check work and resolve mistakes
Strong verbal, writing, and number-comparison skills
Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy and discretion

Responsibilities

Utilizes a wide variety of computer systems (HIS, EPIC, MARS, Sunquest, OACIS) effectively
Collaborates with nursing staff to ensure that all patient care activities are coordinated effectively and that both clinical and fiscal goals are met
Establishes a customer service orientation in the clinic and ensures that clerical staff interactions with both patients and physicians are handled satisfactorily
Assists in the resolution of patient and physician complaints
Considerable skill in determining priorities, working independently, and making decisions
High degree of initiative and problem-solving ability
Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility
Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient and the flexibility to learn and incorporate new systems and processes
Demonstration of both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasking environment
Ability to attend mandatory training classes offered by the Hospitals after hours or on weekends, with advance notice