Clinic Case Manager
About The Position
Boston Health Care for the Homeless Program is seeking a compassionate, motivated Case Manager to join our primary care team at the JYP/BMC Clinic. In this full‑time role, you’ll become a key partner to our clinicians by supporting patients who are not eligible for other BHCHP care management programs. Your work will make a direct impact by helping individuals navigate essential benefits (including SSI and EAEDC), access housing and legal resources, and connect with primary care and behavioral health services. This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys problem‑solving, and is passionate about supporting people experiencing homelessness. You’ll be part of a collaborative, mission‑driven team with room to grow, learn, and expand your skills within a nationally recognized health care organization.
Requirements
- Able to work with multidisciplinary team maintaining a good rapport with nursing staff, medical staff, other departments, and visitors; self-directed with the ability to work independently in multiple settings; flexible and adaptable to different health care delivery models
- Strong problem solving and communication skills (written and oral); efficient, organized, detail-oriented, and able to complete tasks in a time-sensitive manner; excellent customer service skills and the ability to communicate professionally with employees and patients, both on the phone and in person
- Knowledge of the network of services available to homeless people, and experience working with homeless people preferred, prior case management experience a plus
- Computer skills: proficiency with Microsoft Office, entering narrative and other data into electronic medical records and other internet-based products
Nice To Haves
- Spanish or Haitian Creole language skills preferred
Responsibilities
- Work in our main clinic with a multidisciplinary team of providers, nurses, behavioral health clinicians, and case managers; collaborate with medical providers; identify and develop cooperative working relationships with service providers
- Provide case management support to a small BHCHP primary care panel
- Provide a blend of scheduled clinic sessions seeing walk-in patients, as well as flexible case management support for teams across the program
- Participate in city-wide networks of case management for homeless individuals
Benefits
- BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.
- Benefits are prorated for part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
