Clinic Case Coordinator

Children’s Hospitals and Clinics of Minnesota•Minneapolis, MN

About The Position

The Clinic Case Coordinator works closely with the clinicians to assist patients with their non-medical needs related to admission and discharge planning and coordination of outpatient treatment. The role would interface with parents, referring clinicians, and community partners to concordant communication to and from the clinic clinical team. The role would assist with issues related to admission and discharge planning and communicate with other provider groups for follow up or step down care. The role reports to the department manager and works closely with the clinical team. The role works both independently and in conjunction with the clinician team to address complex patient needs in the outpatient clinic and inpatient unit.

Requirements

Bachelor's degree in psychology, social work or related field.
Two years' experience in a behavioral health care setting.
Knowledge and understanding of behavioral health diagnoses, critical thinking skills and psychosocial assessment skills.
Knowledge of hospital and community resources.
Computer knowledge and ability to effectively utilize and document patient information in the electronic medical record.
Knowledge of medical/behavioral health terminology.
Demonstrated customer service and organizational skills.
Effective listening skills.
Ability to show empathy.
Understand cultural norms related to mental health issues.
Knowledge of psychiatric medications.
Knowledge of insurance requirements.
Ability to interact with various cultures served by Children's in a culturally competent manner.

Nice To Haves

Developmental Pediatrics experience preferred.

Responsibilities

Assist patients with their non-medical needs related to admission and discharge planning
Coordinate outpatient treatment
Interface with parents, referring clinicians, and community partners to concordant communication to and from the clinic clinical team
Assist with issues related to admission and discharge planning
Communicate with other provider groups for follow up or step down care
Address complex patient needs in the outpatient clinic and inpatient unit