Clinic Business Representative Associate

Allina Health • Buffalo, MN

1d • $20 - $27 • Onsite

About The Position

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today! Key Position Details: FTE 0.80 (64 hours per two week pay period) Multiple work shifts day/evening Every other weekend Schedule & Shifts 6, 8, 10, and 12-hour shifts available Fixed variable schedule designed to support work-life balance Shift differential offered for eligible shifts All shifts support clinic hours of 8:00a – 8:00p, M–F Weekday Shift Options 7:45a – 2:15p 1:45p – 8:15p 7:45a – 8:15p Weekend Schedule 8-hour shifts on Saturdays and Sundays Hours: 8:45a – 5:15p. Locations Greenway Urgent Care – Minneapolis Centennial Lakes Urgent Care – Edina Schedule is evenly split, approximately 50% at each location

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 1 year of basic computer skills

Nice To Haves

• Associate's or Vocational degree
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
• 0 to 2 years of customer service, clerical, or other business office environment experience
• 0 to 2 years of medical terminology knowledge

Responsibilities

• Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone.
• Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
• Greets, welcomes, and performs the registration process with patients in person or by phone
• Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
• Assists patients with telephone encounters.
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
• Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed.
• Responds to questions regarding financial assistance programs.
• Performs the End of Day reconciliation process.
• May participate in the prescription refill order process as appropriate and in scope for position.
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
• May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
• Performs weekly downtime check.
• Active participation in staff meetings.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree