Clinic Assistant

HealthPartners•Saint Paul, MN

14d•Onsite

About The Position

HealthPartners is currently hiring a Clinic Assistant in our Orthopedics department at our HealthPartners Specialty Center in St. Paul. POSITION PURPOSE: Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

Requirements

High School diploma or GED
Meets one of the following:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills
Ability to sit or stand for prolonged periods of time.
Oral and written communications with customers requires adequate speech, vision, and hearing.
Proficiency in English is required.
Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

Responsibilities

Customer Service
Care for each person as he/she would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient’s needs
Check-in and Co-pay Administration
Check in patients in an accurate and professional manner
Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Prepare reconciliation report
Provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments
Schedule appointments in an accurate and timely manner according to Advanced Access principles
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Registration and Verification
Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
Verify insurance eligibility, if necessary
Register patients in an accurate, efficient, and timely manner
Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
Specialty Appointment Coordination
Provide patient with information required to schedule specialty appointments
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Appointment Center to ensure patient and provider needs are met
Coordinate schedule templates
Coordinate emergency schedule changes
Coordinate schedule holds consistent with Advanced Access principles
Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
General Accountabilities
Perform other duties as assigned