Clinic Assistant (H)

University of Miami•Plantation, FL

2d•Onsite

About The Position

The Department of Physical Therapy is currently seeking a full time Clinic Assistant to work in Plantation, FL. Under the direction of the Office Manager and outpatient supervisor, the clinic assistant has a dual role in which he/she provides a point of patient greeting and intake, and assists therapists in performing patient care duties. Primary tasks involve front office support of answering phone calls, scheduling patients and preparing daily logs and reports. Additionally, this person assists with treatment procedures as directed by therapists according to UHealth policies and procedures, and state guidelines. Other duties may include cleaning treatment areas, assisting with scheduling, filing, and assorted clerical duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

High school diploma, some college preferred.
Good verbal and written communication skills.
Good interpersonal skills to interact with patients.

Responsibilities

Provide courteous greeting and patient intake functions at front desk of outpatient therapy.
Notify therapists within 3 minutes of patient’s arrival.
Perform reception duties as needed.
Answer multiple phone lines per the UHealth Etiquette guidelines.
Check phone messages and take thorough messages and deliver in a timely fashion to fellow staff.
Assist in ordering office and clinic supplies.
Assist in daily charge entry and visit entry.
Assists with month end data tracking for billing functions.
Assists the physical and occupational therapists with treatment procedures as directed.
Communicate with nursing and physician staff as needed and directed by therapists.
Assist in the maintenance of patient records.
Maintain patient confidentiality and observe all HIPPA guidelines.
Participate in quality and safety improvement activities.
Correctly sets up, prepares and administers modalities for patient treatment as directed and supervised by therapists.
Correctly and courteously positions patients for treatment as directed by therapists.
Follows designated instructions on safety procedures and precautions when assisting with patient treatment.
Verbally report significant information or changes in a patients’ condition to the appropriate therapist immediately.
Maintain a safe and clean work area in the clinic.
Maintain appropriate equipment logs (ie, temperature for hydrocollator, freezer, etc.)
Maintain appropriate water levels in the hydrocollator daily.
Stock linen and prepare treatment areas between patients throughout the day.
Clean treatment tables, mates, exercise equipment, etc. such that there is no accumulation of dust and dirt.
Punctual attendance for all scheduled shifts.
Requests for time off are made one month in advance.