Clinic Assistant - Family Medicine

Winona Health • Winona, MN

4d • Onsite

About The Position

The Clinic Assistant is responsible for the care of the clinic patients under the direction of the Registered Nurse (RN) or the provider. The Clinic Assistant is responsible for departmental clerical and inventory management duties. This role will manage office supply and equipment inventory in a fiscally responsible manner. The position requires excellent organization skills, good communication skills and the ability to multitask. Patient information will be entered in the Electronic Medical Record (EMR). Contacts patients based on direction from nursing staff or providers. Receives and logs patient messages into Power Chart for nursing staff actions. Other duties include coordinating appointments (referrals, follow-ups, and prior authorizations) with other departments and/or facilities and ensuring appropriate materials are available; supports Continuous Systems Improvement (CSI) initiatives; scheduling patients and supports providers on a continuous basis. This role is responsible for delivering the highest level of customer service standards for patients and families presenting for services at Winona Health. Other duties as assigned by department.

Requirements

• High School Diploma or equivalent
• 1-3 years of customer service, reception, or business experience
• Good decision-making, communication and organizational skills
• Ability to perform multiple tasks independently in a busy, ever-changing environment
• Basic computer skills: Microsoft Word, Excel, Outlook.
• Familiar with Patient Information Database (Cerner)

Nice To Haves

• Post-secondary education in a related field
• Knowledge of medical terminology
• Previous scheduling experience in a clinic setting is preferred but not required

Responsibilities

• Responsible for inputting all applicable data into the EMR (Cerner).
• Performs appropriate documentation and assists with work comp, prior authorizations, etc. for continuation of patient care.
• Coordinates schedules, procedures, and supplies.
• Responsible for coordination and scheduling of care for patients referred for specialty care.
• Schedules surgery or diagnostic studies including prior authorization.
• Physician schedule in clinic and/or surgery (OR).
• Ensures nursing supplies and medications are properly ordered and available.
• Performs other office staff duties as needed, including but not limited to: chaperoning the Provider, faxing, filing, copying, and covering other staff breaks, and lunches.
• Delivering the highest level of customer service standards for patients and families presenting for services at Winona Health.
• Other duties as assigned by department.

Benefits

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees