Clinic Assistant

University of Miami•Miami, FL

3d•Onsite

About The Position

The Department of Physical Therapy is currently seeking a full time Clinic Assistant to work in Miami, FL. CORE JOB FUNCTIONS Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. DEPARTMENT ADDENDUM Department Specific Functions Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Screens and verifies information to ensure accuracy when scheduling therapy appointments. Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on appointment preparation and answering questions. Utilizes multiple computer applications, scheduling software, network drives to schedule multiple appointments within multiple modalities and entities across the UHealth system. Obtains all required information from the referring physician or patient for the exam when scheduling therapy appointments. Monitoring the UChart scheduling system (Cadence) for the satellite clinics in conjunction with department referral work-queue to assure timely processing of referrals across all satellites. Assist in recruiting appropriate subjects for clinical research activities as needed. Assist in providing support to treating providers for patient related activities and interventions as directed by licensed provider. Provide relief coverage at various satellites in the event of support staff shortage. Assist registrars with patient insurance verification, authorization, and re-authorization. Serve as a trainer for departmental orientation for new incoming staff.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Good verbal and written communication skills.
Good interpersonal skills to interact with patients.
Bilingual English & Spanish
1-2 years of relevant experience

Nice To Haves

some college in a related field is preferred.

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
Screens and verifies information to ensure accuracy when scheduling therapy appointments.
Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on appointment preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple appointments within multiple modalities and entities across the UHealth system.
Obtains all required information from the referring physician or patient for the exam when scheduling therapy appointments.
Monitoring the UChart scheduling system (Cadence) for the satellite clinics in conjunction with department referral work-queue to assure timely processing of referrals across all satellites.
Assist in recruiting appropriate subjects for clinical research activities as needed.
Assist in providing support to treating providers for patient related activities and interventions as directed by licensed provider.
Provide relief coverage at various satellites in the event of support staff shortage.
Assist registrars with patient insurance verification, authorization, and re-authorization.
Serve as a trainer for departmental orientation for new incoming staff.