Clinic Assistant

Healthpartners • Saint Louis Park, MN

284d

About The Position

HealthPartners is hiring a Clinic Assistant at the West Clinic in St. Louis Park. This position is a vital point of contact for a patient entering the HPMG Clinics, facilitating the process of scheduling appointments and ensuring accurate collection of current financial and demographic information. Service excellence is centered on patient care and relationships, and teamwork is essential. The role directly impacts revenue collection for the medical group.

Requirements

• High School diploma or GED.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years experience as a medical receptionist or in a customer service position.
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system.
• Demonstrated ability to organize work under pressure.
• Excellent oral and written communication skills.

Nice To Haves

• Proficiency in other languages may be required.

Responsibilities

• Care for each person as he/she would like to be cared for by putting the patient first at every opportunity.
• Check in patients in an accurate and professional manner.
• Identify and accurately collect co-pays or appropriate fees.
• Use computer-based system to verify patient information.
• Communicate wait times in a diplomatic manner.
• Schedule appointments in an accurate and timely manner according to Advanced Access principles.
• Complete the registration process, including reviewing the registration information for completeness and accuracy.
• Verify insurance eligibility, if necessary.
• Provide patient with information required to schedule specialty appointments.
• Answer telephone and respond appropriately to the caller.
• Prepare records and materials for new patient appointments.
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies.

Benefits

• Comprehensive range of benefits to support health, time off, retirement planning, and continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED