Clinic Assistant II

People Incorporated Mental Health Services • Coon Rapids, MN

20h • Onsite

About The Position

People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II to join their Family Life Outpatient Clinic in Coon Rapids, MN. This position serves as a vital point of contact for consumers seeking and receiving services at the outpatient mental health clinics. Responsibilities include welcoming visitors, providing non-clinical information, collecting co-pays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and providing minor general administrative support for the clinic. The role is an in-office position located at the Family Life Mental Health Clinic. People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota, with over 50 years of experience transforming community health through innovative solutions.

Requirements

• Passing all background and requirements for facility and position
• Associates in Arts degree
• Graduate of a formal training program in medical reception, customer service or equivalent
• One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
• One year experience working with individuals who have mental illness.
• In lieu of an Associates in Arts degree and one year of prior experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting, a high school diploma and three years of this experience may be substituted.

Nice To Haves

• Prior administrative support experience within a not-for-profit environment.

Responsibilities

• Works on-site each workday.
• Demonstrate advanced level customer service skills to clients/visitors in the clinic and virtually.
• Generate advanced level correspondence, statistical information, reports, meeting minutes and other general administrative support to the program.
• Consistently greet clients in a respectful manner and demonstrate professional telephone and email etiquette.
• Monitor telephone queue and voicemails closely to ensure client phone calls are answered in a timely manner.
• Schedule appointments as needed in an accurate and timely manner.
• Verify and complete necessary information for new consumer registration, including the collection of consumer demographics, insurance information and completion of appropriate forms, questionnaires, and/or other paperwork.
• Enter consumer information into the electronic health record accurately and timely.
• Identify and accurately collect co-pays or appropriate fees.
• Serve as a role model within the clinic area to support the mission of People Incorporated
• Leads special projects and/or initiatives within team as directed by Clinic Office Manager
• Attendance is an essential function of this position.
• Other duties as assigned.

Benefits

• Accrue up to 4 weeks of PTO, plus company-designated holidays and floating holidays
• 403(b) Retirement Savings Plan with a 3% employer-match
• Multiple health and dental insurance plan choices available
• Lifestyle Benefit – choice between company contribution to health savings account, student loan repayment assistance, or flex time
• Employer-paid Short & Long-Term Disability Insurance & Life Insurance
• Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities
• Eligibility for state and federal loan forgiveness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees