Clinic Assistant II

People Incorporated Mental Health Services•Coon Rapids, MN

4d•$22 - $24•Onsite

About The Position

People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II to join our Family Life Outpatient Clinic in Coon Rapids, MN. This position is a vital point of contact for consumers seeking and receiving services at our outpatient mental health clinics. This includes welcoming visitors, providing non-clinical information, collecting co-pays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and minor general administrative support for the clinic. Schedule: Monday–Thursday (9:30am–7:00 pm) and Friday (9:00am–1:00pm) Location: Family Life Mental Health Clinic (1930 Coon Rapids Blvd NW, Coon Rapids, MN 55433) (In-office position) Hiring Range: $22.00 - $23.50/Hourly based on qualifications People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions.

Requirements

Passing all background and requirements for facility and position
Clinic Assistant II
Associates in Arts degree
Graduate of a formal training program in medical reception, customer service or equivalent
One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
One year experience working with individuals who have mental illness.
In lieu of an Associates in Arts degree and one year of prior experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting, a high school diploma and three years of this experience may be substituted.

Nice To Haves

Preference will be given to candidates with prior administrative support experience within a not-for-profit environment.

Responsibilities

Works on-site each workday.
Demonstrate advanced level customer service skills to clients/visitors in the clinic and virtually.
Generate advanced level correspondence, statistical information, reports, meeting minutes and other general administrative support to the program.
Consistently greet clients in a respectful manner and demonstrate professional telephone and email etiquette.
Monitor telephone queue and voicemails closely to ensure client phone calls are answered in a timely manner.
Schedule appointments as needed in an accurate and timely manner.
Verify and complete necessary information for new consumer registration, including the collection of consumer demographics, insurance information and completion of appropriate forms, questionnaires, and/or other paperwork.
Enter consumer information into the electronic health record accurately and timely.
Identify and accurately collect co-pays or appropriate fees.
Serve as a role model within the clinic area to support the mission of People Incorporated
Leads special projects and/or initiatives within team as directed by Clinic Office Manager
Attendance is an essential function of this position.
Other duties as assigned.

Benefits

Accrue up to 4 weeks of PTO, plus company-designated holidays and floating holidays
403(b) Retirement Savings Plan with a 3% employer-match
Multiple health and dental insurance plan choices available
Lifestyle Benefit – choice between company contribution to health savings account, student loan repayment assistance, or flex time
Employer-paid Short & Long-Term Disability Insurance & Life Insurance
Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities
Eligibility for state and federal loan forgiveness programs
People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.
People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
People Incorporated values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.