Clinic Assistant Casual Float

Healthpartners • Minneapolis, MN

131d

About The Position

This position is a Clinic Assistant on-call position. Will Float to all HealthPartners Clinics. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

Requirements

• High School diploma or GED.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years experience as a medical receptionist or in a customer service position.
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Care for each person as he/she would like to be cared for by putting the patient first at every opportunity.
• Listen to understand each patient and show concern for each patient.
• Act individually and with others to meet each patient's needs.
• Check in patients in an accurate and professional manner.
• Identify and accurately collect co-pays or appropriate fees.
• Use computer-based system to verify patient information.
• Understand and communicate benefit changes to members, or refer to appropriate resource.
• Communicate wait times in a diplomatic manner.
• Direct patients to the appropriate care area.
• Prepare reconciliation report.
• Provide patients with appropriate forms, questionnaires, etc.
• Schedule appointments in an accurate and timely manner according to Advanced Access principles.
• Maintain knowledge of appointment scheduling practices and policies.
• Complete the registration process, including reviewing the registration information for completeness and accuracy.
• Verify insurance eligibility, if necessary.
• Register patients in an accurate, efficient, and timely manner.
• Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
• Provide patient with information required to schedule specialty appointments.
• Facilitate timely and accurate flow of communication within the clinic.
• Answer telephone and respond appropriately to the caller.
• Take and relay messages requiring follow-up to appropriate individuals.
• Prepare records and materials for new patient appointments.
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
• Maintain open communication with Appointment Center to ensure patient and provider needs are met.
• Coordinate schedule templates and emergency schedule changes.
• Coordinate schedule holds consistent with Advanced Access principles.
• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes.
• Perform other duties as assigned.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED