Clinic Appointment Scheduler

Pediatric Surgical Associates • Minneapolis, MN

396d • $41,600 - $41,600 • Onsite

About The Position

The Clinic Appointment Scheduler serves as the first point of contact for patients at Pediatric Surgical Associates, responsible for efficiently scheduling appointments for urology and general surgery. This role involves managing patient communications primarily through phone calls, ensuring a welcoming experience, and coordinating various aspects of patient care and scheduling.

Requirements

• High school diploma/GED required.
• Minimum of one year scheduling experience at a medical clinic or other care facility.
• Medical terminology knowledge preferred.
• Proficient with technology and various computer programs.

Nice To Haves

• Ability to work efficiently in a fast-paced, demanding environment with high call volume.
• Detail-oriented individual with strong human relation skills, excellent verbal communication, good listening, and strong telephone etiquette.
• Ability to effectively incorporate the use of technology.
• Ability to organize and multitask.
• Problem-solving skills as related to appointment scheduling.
• Ability to maintain confidentiality of patient and practice information.
• Ability to travel to additional locations if staffing needs require.
• Ability to work as a team member.
• Consistent attendance and punctuality.

Responsibilities

• Answering calls and speaking in a friendly, welcoming, and timely manner.
• Scheduling clinic appointments (including telehealth appointments).
• Registration and account creation of new patients.
• Collecting and verifying demographic information and insurance plan information.
• Informing patients of appointment preparation instructions, arrival time, date, and location.
• Coordinating radiology and imaging with appointments and documenting laboratory and radiology testing information in patient's chart.
• Faxing pertinent orders to radiology or sending to Medical Assistant to enter/fax order.
• Serving as point of contact for referring providers, hospitals, nurses, and physicians regarding schedules.
• Managing referral inbox and appointment scheduling inbox by calling families in a timely manner.
• Retrieving appointment scheduling messages and returning them in a timely fashion.
• Managing recall system by scheduling follow-ups and post-ops for assigned providers.
• Assisting families, providers, and perinatal clinics in obtaining imaging and records.
• Ordering interpreters for office appointments when conferencing in patients with interpreters during scheduling follow-ups/post-ops.
• Triaging patient phone calls and directing messages to the appropriate provider or nurses.
• Occasionally scanning in referrals and outside records received via electronic fax inbox.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 11-50 employees