Clinic Administrative Assistant

BIG STONE THERAPIES INC•Granite Falls, MN

just now•Onsite

About The Position

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join their rehabilitative therapy clinic in Granite Falls, MN. This is a benefited position, scheduled for 40 hours per week, Monday through Friday from 8:30 am to 5:00 pm with a daily 30-minute unpaid break. The role involves a variety of administrative and customer service tasks, including patient scheduling, insurance verification, maintaining patient records, managing clinic supplies, and ensuring a positive patient experience. The assistant will also handle general office duties such as mail distribution, scanning, faxing, printing, and maintaining clinic cleanliness.

Requirements

High school graduate or equivalent.
Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
Excellent phone etiquette and in-person customer service abilities.
Able to adapt and thrive in a changing and fast paced environment.

Nice To Haves

Two-year degree in a related field.
Previous experience in a medical office setting or other customer service-related field.

Responsibilities

Schedule new referrals.
Gather and verify demographic and insurance information.
Schedule, reschedule, and cancel patient appointments as required.
Perform insurance verifications/authorizations.
Monitor patient schedule to maximize productivity.
Perform patient appointment reminder.
Provide instructions to patients to ensure they are prepared for appointments.
Resolve scheduling conflicts as they occur.
Assess staffing needs for high and low census times.
Communicate with therapists about schedules, patients, and any changes.
Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
Courteously receive and respond to incoming telephone calls and emails.
Maintain the appearance of the waiting room.
Maintain confidentiality and security of Protected Health Information.
Distribute mail.
Scan, fax, and print documents.
Clean/sanitize clinic areas as required.
Orders supplies and maintain stock levels as required.
Maintain patient charts.
Opening and closing duties.
Attend meetings as required.
Other clinic duties as assigned.