Clinic Administrative Assistant

BIG STONE THERAPIES INC•Albert Lea, MN

2h•Onsite

About The Position

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our rehabilitative therapy team located at 2440 Bridge Ave, Ste 300 in Albert Lea, MN. This is a benefited position scheduled for 40-hours per week (1.0 FTE), Monday-Friday: 800am-4:30pm; with a 30-minute daily unpaid break.

Requirements

Require high school graduate or equivalent.
Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
Excellent phone etiquette and in-person customer service abilities.
Able to adapt and thrive in a changing and fast paced environment.
Demonstrates strong reliability and consistent attendance and a genuine desire to contribute daily.

Nice To Haves

Prefer two-year degree in a related field.
Prefer previous experience in a medical office setting or other customer service-related field.

Responsibilities

Scheduling new referrals. Gather and verify demographic and insurance information.
Schedule, reschedule, and cancel patient appointments as required.
Monitor patient schedule to maximize productivity.
Conducts patient appointment reminder calls.
Provide instructions to patients to ensure they are prepared for appointments.
Resolve scheduling conflicts as they occur.
Assess staffing needs for high and low census times.
Communicate with therapists about schedules, patients, and any changes
Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
Courteously receive and respond to incoming telephone calls and emails.
Maintain the appearance of the waiting room.
Maintain confidentiality and security of Protected Health Information.
Distribute mail.
Scan, fax, and print documents.
Clean/sanitize clinic areas as required.
Order supplies and maintain stock levels as required.
Maintain patient charts.
Opening and closing duties.
Attend meetings as required.
Other clinic duties as assigned.