Clinic Administrative Assistant

Fresenius Medical Care•Phoenix, AZ

1d•Onsite

About The Position

This role involves performing general office duties, incorporating a variety of basic and routine clerical and secretarial tasks within a clinical environment. The Clinic Administrative Assistant will serve as the "face" of an outpatient or hospital facility, utilizing administrative skills to positively impact the lives of patients and their families. As a secretary/receptionist at Fresenius Kidney Care, this individual will be an integral part of a cross-functional team, providing essential administrative support to maintain clinic operations and ensure excellent customer care for patients managing kidney disease.

Requirements

Knowledge of office procedures
Proficient in Microsoft office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High School Diploma or GED
Minimum 6 months relevant experience
Good verbal communication skills
Pleasant telephone manner

Nice To Haves

1-2 years related experience preferred
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred

Responsibilities

Answering telephone & routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times
Monitors the reception and waiting areas
Distributing incoming mail
Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
Ensure all aspects of patient confidentiality are maintained at all times
Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
Prepares medical records for facsimile or mail related to travel, transplant, disability and others
Organizes travel for patients by contacting and providing requested medical records
Coordinates with transient patient paperwork
Coordinates transfer placements and confirmations along with Clinical Manager
Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensures data entry has been completed for Crown Web
Related to ESRD 2728. ESRD 2746 and PART
Monthly insurance card scanning
Setting up and maintaining filing systems and basic databases as applicable
Completing forms and reports as required by the various company offices and outside vendors and agencies
Preparing purchase orders using the appropriate software application
Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Maintaining inventory of the necessary office supplies
Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc)
Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assists with month-end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings