Clin Svc Representative I

University of Florida•Gainesville, FL

5d•$16 - $18

About The Position

Patient Communication and Administrative Support Greet patients, answer telephones, triage patient needs, process referrals, and schedule appointments. Conduct appointment follow-up using the HouseCalls system Maintain accurate and timely written and verbal communication, including contact notes and attachments in the patient record. Communicate on non-patient related matters as needed. Advise patients on clinic policies and procedures. Serve as liaison - either in person or by phone - between patients and residents regarding account questions, treatment progress, and health updates when residents are unavailable. Notify the program director, attending faculty, and/or treating resident of any patient dental problems, concerns, or complaints. Coordinate with other departments on multi-disciplinary cases and resolve issues related to electronic dental records, including duplicate, damaged, or incorrectly uploaded charts. Clinical and Laboratory Support Assist faculty and residents in the delivery of patient care at chairside (e.g., four-handed dentistry, mixing materials, and patient communication) and in the laboratory (e.g., fabricating casts and prostheses). Set up and break down dental operatories for patient appointments. Maintain dental instruments, equipment, and operatories in a clean and functional condition. Assist patients - including those with disabilities - in safely entering and exiting dental operatories and treatment chairs. Assist with or perform emergency procedures such as closed chest compressions, mouth-to-mouth resuscitation, and oxygen administration. Clean, package, and sterilize dental instruments. Organize and maintain inventory of dental supplies; place orders as needed. Training and Other Duties stay current with new equipment, materials, and techniques through in-service training and continuing education. Perform other duties as assigned by the supervisor and/or program director.

Requirements

High school diploma or equivalent.
Ability to follow written and verbal instructions
Ability to carry out duties with minimal instruction
Ability to instruct patients in dental techniques
Ability to work under pressure
Ability to pay close attention to detail
Ability to establish and maintain effective working relationships with others
Ability to communicate effectively verbally with individuals of varied educational, social, and economic backgrounds
Ability to maintain confidentiality
Good visual acuity to manipulate dental materials safely
Self-motivation

Nice To Haves

Dental assisting certification
Cardiopulmonary resuscitation (CPR) certification
Radiology certificate
Working in a dental or medical office
Microsoft Office
Dental assisting
Knowledge of dental terminology
Computer skills
Customer service skills
Dental assisting skills
Social skills; work well with a variety of administrative staff members, faculty members, dental students, and patients
Organizational skills

Responsibilities

Greet patients, answer telephones, triage patient needs, process referrals, and schedule appointments.
Conduct appointment follow-up using the HouseCalls system
Maintain accurate and timely written and verbal communication, including contact notes and attachments in the patient record.
Communicate on non-patient related matters as needed.
Advise patients on clinic policies and procedures.
Serve as liaison - either in person or by phone - between patients and residents regarding account questions, treatment progress, and health updates when residents are unavailable.
Notify the program director, attending faculty, and/or treating resident of any patient dental problems, concerns, or complaints.
Coordinate with other departments on multi-disciplinary cases and resolve issues related to electronic dental records, including duplicate, damaged, or incorrectly uploaded charts.
Assist faculty and residents in the delivery of patient care at chairside (e.g., four-handed dentistry, mixing materials, and patient communication) and in the laboratory (e.g., fabricating casts and prostheses).
Set up and break down dental operatories for patient appointments.
Maintain dental instruments, equipment, and operatories in a clean and functional condition.
Assist patients - including those with disabilities - in safely entering and exiting dental operatories and treatment chairs.
Assist with or perform emergency procedures such as closed chest compressions, mouth-to-mouth resuscitation, and oxygen administration.
Clean, package, and sterilize dental instruments.
Organize and maintain inventory of dental supplies; place orders as needed.
stay current with new equipment, materials, and techniques through in-service training and continuing education.
Perform other duties as assigned by the supervisor and/or program director.

Benefits

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.
Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.
UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.
UF Employees are also eligible for the GatorPerks discount program which provides big savings at various businesses and retailers!

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