Climbing Attendant

LAKE NONA H&W OPERATIONS LLC•Orlando, FL

61d

About The Position

MAIN FUNCTION: The Climbing Attendant is a key member of the Climbing Gym and serves a vital role in day-to-day operations of the entire climbing gym. Climbing Attendant ensures a safe, engaging, and supportive environment for participants using the climbing wall. This role involves supervising climbers, maintaining equipment, enforcing safety protocols, and providing guidance and encouragement to climbers of all skill levels. The CA supervises the daily activities at the climbing wall to provide a safe and friendly climbing environment for members/guests to enjoy the benefits of indoor rock climbing. DEPARTMENT: Recreation & Aquatics REPORTS TO: Climbing Manager DIRECT REPORTS: None POSITION EXPECTATIONS: Applied (Programming) Creates an educational, safe, inviting, and organized rock-climbing experience. Monitor climbing wall activity to ensure safety and adherence to rules. Conduct safety checks on harnesses, ropes, and climbing equipment. Assist climbers with gear fitting and belaying as needed. Educate participants on proper climbing techniques and safety procedures. Provide excellent customer service and foster a welcoming atmosphere. Provide supervision of climbing wall participants to include belaying, advising climbers on techniques, enforcing proper belay/bouldering practices Respond to emergencies and administer emergency responses in accordance with facility policy. Support special events or group activities involving the climbing wall. Teach classes that align with current skills, knowledge, and expertise. Certify guests/members in auto belay, top rope belay, and lead climbing/belay certifications. Provide climbing instructions and assistance to climbers by determining the eligibility of individuals to use the climbing wall, teaching/demonstrating proper use of climbing equipment harnesses, belay devices, auto belays, etc. Administrative (Operations) Demonstrates competency in administering client scheduling, client contacts, and member tracking software. Oversee and routinely complete the department’s daily task check sheet as assigned. Maintain cleanliness and organization of the climbing area. Perform routine inspections and report any maintenance needs. Management (Customer Relations/Team Performance) Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition. Provides general supervision for clients participating at the facility. Is committed to providing a safe, clean and organized environment and delivers customer service excellence. Demonstrates the ability to safely operate and oversee all equipment and services related to the climbing gym or other assigned tasks. check in daily with the climbing wall supervisor for updates, duties, tasks, and perform other related duties as assigned. General Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan. Attend all necessary staff meetings and trainings with a positive attitude, being prepared to share knowledge and give feedback. Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, and then implementing a plan. Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct. Accepts constructive criticism/direction and effectively changes own performance. Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle. Disclaimer: The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties within reason and as required. Implementation Date: 4/2021 Approved By: Jim Ellis, Executive VP, Integrated Wellness Partners Revision Dates (Corporate): Revision Dates (Center):

Requirements

High School Diploma or GED required.
Must be Indoor Climbing Certified
No written disciplinary action within the last 12 months
Pass Background Check
Eligible to work in the United States
CPR and First Aid certification

Nice To Haves

Excellent time management and organizational skills
Excellent interpersonal skills needed for exemplary customer service; outgoing, friendly, and compassionate
Technologically savvy with the ability to function well within business management software systems, customer portals and member apps.

Responsibilities

Creates an educational, safe, inviting, and organized rock-climbing experience.
Monitor climbing wall activity to ensure safety and adherence to rules.
Conduct safety checks on harnesses, ropes, and climbing equipment.
Assist climbers with gear fitting and belaying as needed.
Educate participants on proper climbing techniques and safety procedures.
Provide excellent customer service and foster a welcoming atmosphere.
Provide supervision of climbing wall participants to include belaying, advising climbers on techniques, enforcing proper belay/bouldering practices
Respond to emergencies and administer emergency responses in accordance with facility policy.
Support special events or group activities involving the climbing wall.
Teach classes that align with current skills, knowledge, and expertise.
Certify guests/members in auto belay, top rope belay, and lead climbing/belay certifications.
Provide climbing instructions and assistance to climbers by determining the eligibility of individuals to use the climbing wall, teaching/demonstrating proper use of climbing equipment harnesses, belay devices, auto belays, etc.
Demonstrates competency in administering client scheduling, client contacts, and member tracking software.
Oversee and routinely complete the department’s daily task check sheet as assigned.
Maintain cleanliness and organization of the climbing area.
Perform routine inspections and report any maintenance needs.
Contribute to achieving a consistently excellent member experience resulting in high member satisfaction ratings and low member attrition.
Provides general supervision for clients participating at the facility.
Is committed to providing a safe, clean and organized environment and delivers customer service excellence.
Demonstrates the ability to safely operate and oversee all equipment and services related to the climbing gym or other assigned tasks.
check in daily with the climbing wall supervisor for updates, duties, tasks, and perform other related duties as assigned.
Consistently meets and/or exceeds the Center/Department performance objectives and Key Performance Indicators as outlined in the Annual Strategic Plan.
Attend all necessary staff meetings and trainings with a positive attitude, being prepared to share knowledge and give feedback.
Demonstrates the desire to continually improve areas of the business by identifying an area for improvement, devising a solution, and then implementing a plan.
Routinely achieves a high-level of organizational alignment, plays a vital role in realizing a Culture of Excellence and adheres to the IWP Code of Conduct.
Accepts constructive criticism/direction and effectively changes own performance.
Passionate about improving the health and wellbeing of others and able to lead by example by living a healthy and active lifestyle.