Cliff Lodge Front Desk Manager

Eldora Mountain Resort • Salt Lake City, UT

99d

About The Position

As a Full-Time, Year-Round Cliff Lodge Front Desk Manager at Snowbird you'll supervise front desk staff to ensure guest satisfaction. You'll serve as the Manager on Duty in the absence of upper hotel management and perform front desk duties encompassing all aspects of the front desk operation.

Requirements

• High School Diploma required, College preferred.
• Must demonstrate competency in reading, writing and interpersonal communication skills.
• Requires six months of training in the hospitality industry.
• Must have one-year hotel/hospitality work experience or six months front desk experience with demonstrated competence.
• Must have one-year of supervisory experience.
• Experience working with Word, Outlook, and SMSHost preferred.

Responsibilities

• Provide direction and management for the front desk staff.
• Check in guests in an efficient and courteous manner.
• Check guests out and ascertain guest satisfaction and present bill to the guest.
• Ensure the shift is logged into the afterhours reservation line and book reservations for lodging at the resort.
• Coordinate and solve accounting and billing needs with other departments.
• Resolve guest concerns in a timely manner.
• Answer telephones, receive guest requests and coordinate with the correct department to ensure that guests' needs are taken care of.
• Work in a fast-paced environment, multitask and maintain attention to detail while providing exceptional customer service.
• Utilize a variety of computer systems such as smsHost, Microsoft Word, Microsoft Excel.
• Make the front desk schedule.
• Monitor supply inventories and order supplies when necessary.
• Continuously train front desk staff.
• Represent the front desk in Pre/Post Cons and Staff Meetings.
• Run daily and weekly reports.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance - benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, Employee Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED