Client Voices Promoter

International Rescue Committee-posted 3 months ago

$20 - $20/Yr

Full-time • Entry Level

Wichita, KS

Social Assistance

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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Partner with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions.
Collaborate with clients to ensure their feedback informs IRC program planning and service improvements.
Identify and implement preferred client engagement and feedback methods tailored to community needs.
Act as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership.
Support client participation in discussions with external partners to amplify their influence on broader community strategies.
Attend community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement.
Organize and facilitate leadership and civic engagement training sessions to empower clients as advocates and community leaders.
Coordinate community events and focus groups to encourage active client involvement in IRC decision-making processes.
Ensure alignment with IRC's client complaints and feedback policies, supporting consistent and ethical practices.
Maintain accurate records of feedback and engagement initiatives to track progress and inform future strategies.
Proactively engage with clients and raise their issues to IRC leadership to inform organizational priorities.
Perform additional tasks as assigned to support IRC's mission and client-centered programming.

Undergraduate degree preferred, in relevant field of study.
Minimum 3 years of work experience.
Demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
Community outreach experience preferred.
Strong written, oral, and interpersonal communication skills: the ability to communicate effectively and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment, and the ability to present to a varied public required.
Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines required.
Fluency in English, both verbal and written, is required.
Fluency in other languages and cultures of the local refugee population including Arabic and Pashto/Dari is strongly preferred.
A valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area required.

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $143 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
403b retirement savings plans with immediately vested matching
Disability & life insurance
Employee Assistance Program available to staff and their families to support counseling and care in times of crisis and mental health struggles.

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