Client Value Executive - Financial Services - Fraud Solutions

Transunion • New York, NY

66d • Remote

About The Position

This position will act as the primary day-to-day client manager for an important set of Financial Services clients that leverage TransUnions's range of identity-driven Fraud, Risk, Compliance and Communications solutions. The individual will primarily be accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in TransUnion solutions. Additionally, the Client Value Executive is expected to work closely with cross-functional internal teams to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental upsell and cross-sell opportunities within their existing client base.

Requirements

• Minimum of 5 years' experience supporting consultative solutions in a highly technical, complex, and fast-paced selling environment leveraging consultative sales acumen.
• Strong work ethic and a demonstrated track record of retaining and growing a client base of $20M+.
• Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.
• Excellent interpersonal, customer relationship management, and organizational skills desired. Project Management skills a plus.
• Fluent in negotiating complex agreements and communicating technical concepts.
• Strong face-to-face and virtual presentation and meeting facilitation skills.
• Intellectual curiosity, attention to detail, high energy, drive to win, and an ability to multitask and work creatively to resolve client issues.
• Ability to champion new ideas, initiate change, think "outside of the box," and drive innovation.
• Ability to unite internal teams for effective and logical problem solving.
• Proficient in Salesforce, financial reporting tools, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.).

Nice To Haves

• Fraud experience is a major plus!
• Telecommunications Data experience is a major plus!

Responsibilities

• Proactively manage a large and strategic base of existing Financial Services clients, supporting day-to-day customer relationships.
• Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client's business needs and issues.
• Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
• Coordinate and deliver Quarterly Business Reviews with clients where applicable.
• Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, product, etc. are resolved efficiently and effectively.
• Acquire and integrate industry knowledge related to general trends, emerging technologies and competitors specific to our Financial Services vertical.
• Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce for assigned client base.
• Contribute to Account Business Plans within a matrixed internal team for assigned clients.
• Provide clients with an ongoing education of TransUnion's solutions via thought leadership, events, etc.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees