Client Value Associate

Green Cabbage • Warrendale, PA

3d

About The Position

As a Client Value Associate, you will be responsible for owning and elevating the end-to-end client journey. You will manage a portfolio of existing customers with the mission to ensure our clients receive consistent, high-impact service and make the most out of their subscription entitlements. Your work will directly impact customer satisfaction, retention, and growth. You’ll work cross-functionally to align internal teams around client success and continuously improve how we deliver value.

Requirements

• 3+ years in client experience, customer success, or account management roles.
• Proven track record of improving client retention, satisfaction, and operational efficiency.
• Analytical mindset and inclination for KPI’s
• Excellent interpersonal and communication abilities (verbal and writing)
• Experience in B2B SaaS, technology services, or market intelligence preferred.
• Passion for client-centricity and continuous improvement.

Nice To Haves

• Obsession for customer engagement and customer satisfaction with B2B customers
• Great attention to details
• The ability to drive alignment across sales, product, and delivery teams.
• A love for solving problems and creating memorable client experiences.

Responsibilities

• Engage with Passion: Interact with your customers all day long
• Client Journey Management: Map, analyze, and optimize the entire client experience lifecycle—from onboarding to renewal
• Client Advocacy: Act as the voice of the client, championing their needs and pain points internally to shape service delivery and product evolution
• Experience Metrics: Monitor customer activities to understand their usage
• Onboarding & Enablement: Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients
• Process Improvement: Identify friction points and design solutions that increase satisfaction and reduce churn
• Strategic Planning: Participate in executive business reviews, client summits, and account planning sessions with key accounts
• Client Communications: Follow standardized playbooks, templates, and messaging that ensure consistency and professionalism across all touchpoints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed