Client Treasury Solutions and Delivery Analyst

Western Alliance Bancorporation • Phoenix, AZ

35d

About The Position

As Client Treasury Solutions & Delivery Analyst, you will support the implementation of treasury management products and services for commercial clients with a focus on APIs, SFTP file exchanges, and online channels. You will interact with the client directly to deeply understand their business requirements to support implementation of their chosen treasury management products. You will support the client through the full end to end product delivery from initial engagement through implementation and ensure a clean handoff to BAU support post warranty Client Success: Support the client lifecycle from technical sales through implementation and warranty care, ensuring value delivery and process improvement. Discovery & Design: Assist in engaging clients to understand objectives and align business processes with chosen products, ensuring excellent client/product fit. Integration & Configuration: Support technical workstreams in conjunction with senior team members to configure secure SFTP exchanges (e.g., BAI2/CSV), stand up client environments, and collaborate with developers on information/transactional APIs, including authentication, payloads, and error handling. Testing: Support client test plans and data, coordinate UAT, triage defects, and obtain client sign‑off Go‑Live & Warranty: Execute cutovers, stabilize production, and serve as first contact for issues during the warranty period then orchestrate a documented handoff to BAU support. Project Orchestration: Support schedules and stakeholder communications for transparent project execution. Standards & Playbooks: Contribute to standardized templates (onboarding forms, runbooks, test plans), feedback loops, and delivery metrics Tooling & Reporting: Use Workfront and SharePoint (and Copilot where available) for project governance, time tracking, and executive‑ready reporting on progress, capacity, and outcomes.

Requirements

• 4+ years of related experience.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks.
• Intermediate skills in MS Office Suite.

Nice To Haves

• Exposure to core and channel systems and payments rails/tools such as FIS IBS, D1B, CEB, Integrated Payables, Fiserv EPP, Lockbox platforms (e.g., Deluxe/AQ2), and rails like ACH, RTP, Zelle, Fedwire a plus.
• Intermediate experience with banking applications and systems preferred.
• Intermediate speaking and writing communication skills.

Responsibilities

• Support the client lifecycle from technical sales through implementation and warranty care, ensuring value delivery and process improvement.
• Assist in engaging clients to understand objectives and align business processes with chosen products, ensuring excellent client/product fit.
• Support technical workstreams in conjunction with senior team members to configure secure SFTP exchanges (e.g., BAI2/CSV), stand up client environments, and collaborate with developers on information/transactional APIs, including authentication, payloads, and error handling.
• Support client test plans and data, coordinate UAT, triage defects, and obtain client sign‑off
• Execute cutovers, stabilize production, and serve as first contact for issues during the warranty period then orchestrate a documented handoff to BAU support.
• Support schedules and stakeholder communications for transparent project execution.
• Contribute to standardized templates (onboarding forms, runbooks, test plans), feedback loops, and delivery metrics
• Use Workfront and SharePoint (and Copilot where available) for project governance, time tracking, and executive‑ready reporting on progress, capacity, and outcomes.

Benefits

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED