Client Trainer

Modern Office Methods•Mansfield, OH

11d

About The Position

OVERVIEW & PURPOSE Responsible for activities designed to increase client satisfaction levels and increase market share for the company by performing the following duties.

Requirements

Proficient computer skills, Windows and Apple operating systems, Microsoft Office Suite, and instructional software.
Must maintain a good working knowledge of all equipment the company sells.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
The ability to be flexible but organized will be beneficial in day-to-day operations.
High school diploma or GED, or equivalent years of experience; or one to three months related experience and/or training; or equivalent combination of education and experience.
Current driver's license.
Access to vehicle for job travel between company branches and customer sites.
Valid certificate of insurance with the minimum liability requirements set forth by the company.
Maintain and acquire further training and certification as required.

Responsibilities

Work with the sales rep, operations, and help desk to schedule client training appointments as needed throughout the month.
Drive your personal vehicle to scheduled client training appointments throughout a multi-state territory.
Facilitate training for clients before, during, and after they enter into an agreement with the company for office systems and related services.
Displays or demonstrates product, using samples or catalog, and emphasizes salable features.
Instructs employees or purchasers in use of the system.
Create instructional material, handouts, and PowerPoint Presentations to aid in the training of equipment and software.
Assists network engineer with installation of multifunctional network products as necessary.
Support the software applications associated with our products. Client trainers should fully understand the applications and support both the sales representatives and our clients.
Perform periodic training for the sales team at the direction of management. This could include, but is not limited to, software applications, new products, special features, etc.
Investigates and resolves client problems.
Attends trade shows and company sales meetings.
Other duties as assigned.