Client Trainer II (Fixed Ops)

Cox Enterprises•Washington, DC

6d•Remote

About The Position

Are you passionate about helping others succeed — and finding success in your own career? Join Cox Automotive as a Client Trainer II and play a key part in transforming how our dealer clients do business. In this role, you’ll deliver impactful training that helps clients get the most out of our technology, all while building your own project management, technical and leadership skills. This position requires nationwide, weekly overnight travel four days per week with one remote workday.

Requirements

A bachelor’s degree with 2 years of automotive or dealership experience; a master’s degree with up to 2 years of related experience; or 6 years of related automotive or dealership experience with no degree.
At least one year of experience with Fixed Ops (Parts/Service) required.
Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.
Strong emotional intelligence and a people-first mindset.
A proactive mindset with a willingness to learn and take on stretch opportunities.
Comfort with extensive weekly and overnight travel.
Demonstrated ability to work in a team-oriented, collaborative environment.
The ability to multitask and prioritize effectively.
A strong working knowledge of Microsoft Office applications.

Nice To Haves

Fixed Ops Advisor/Manager experience.
Experience and familiarity with Salesforce and/or Cox Automotive products.
Experience leading trainings or working directly with clients.

Responsibilities

Complete training and certification in the Fixed Ops (Parts/Service) domain to deliver expert instruction on Cox Automotive’s Xtime and Dealertrack products.
Deliver engaging product training that drives product adoption and enhances dealership operations.
Deliver on-site and virtual training to drive product adoption and business impact.
Collaborate with dealership leaders to develop tailored training plans, assess software/hardware readiness and recommend solutions.
Build and maintain deep product knowledge and stay current on automotive trends to deliver high-impact, relevant training and consulting.
Troubleshoot client challenges and provide hands-on support to ensure smooth product implementation.
Foster strong business relationships through effective communication of training progress, project status and client needs.
Participate in product enhancement reviews, group projects, stretch assignments and internal training initiatives.
Partner with your manager and mentors to grow through regular feedback and coaching.

Benefits

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).