Client Trainer - Entity Management

Service Corporation International • Wilmington, DE

251d • Hybrid

About The Position

Are you passionate about teaching and helping others build the confidence to use systems to their fullest potential? We're looking for an experienced trainer or educator to join our growing team and deliver clear, engaging training to customers around the world. In this role, you'll help users get the most out of our Entity Management platform — a digital tool that supports organizations in managing their corporate records, compliance responsibilities, and legal structures. Through webinars, one-on-one sessions, and tailored training programs, you'll play a key part in driving customer success through education. This is a great opportunity for someone with a background in teaching, training, or instructional design who's ready to bring their skills into a dynamic, client-focused environment.

Requirements

• 3+ years of experience in teaching, training, customer service, or a related field
• Excellent presentation and communication skills (you're comfortable leading webinars and explaining complex topics clearly)
• Strong organizational and time management skills
• A customer-focused mindset — you're patient, responsive, and solutions-oriented
• Ability to work independently and adapt to new tools quickly
• Experience using virtual meeting tools (e.g., Zoom, GoToMeeting)

Nice To Haves

• Familiarity with Salesforce or CRM systems is a plus
• Experience in SaaS or legal/compliance software is helpful, but not required

Responsibilities

• Lead live training sessions (webinars and 1:1 sessions) for global customers on how to use our business platform effectively
• Create and deliver easy-to-understand training tailored to both new and experienced users
• Collaborate with customer onboarding teams to understand training needs
• Work closely with product and account teams to provide training on new features and updates
• Collect and share feedback from training sessions to help improve the platform and learning experience
• Host special training sessions when new features or releases launch
• Support customer success by ensuring users are confident in using our tools

What This Job Offers

• Job Type: Full-time
• Industry: Personal and Laundry Services