Client Technology Manager
About The Position
Helion is actively recruiting a new Team Member for our Account Management team, as a Client Technology Manager. This position can be based anywhere on the East Coast. The Client Technology Manager is responsible for developing and maintaining a trusting, responsive customer relationship that results in successful technology planning and overall customer satisfaction. They oversee the complete resolution on escalated technical issues and solicit feedback through regular client visits. The Client Technology Manager also ensures the client’s network, desktop, security, and voice communications remain “state of the art” and fully capable of supporting their business.
Requirements
- Computers and Electronic Hardware
- Cisco and Dell Products
- Warranty Information
- Computer Software
- Microsoft Office
- Excel proficiency
- Exchange and O365 platforms
- Windows Operating Systems
- Ability to lead product training
- Critical Thinking
- Ability to assess data, identify trends, and provide recommendations and solutions
- Change Management
- Embraces change and actively supports through words and actions
- Maintains stable performance and interpersonal relationships when under pressure; presents a positive disposition and productively uses time and energy under stress
- Bachelor’s Degree
- 5-10 years’ experience in Account Management
- Experience managing portfolio of 10+ clients, ranging from 100-2,000 users
Nice To Haves
- Technology Advisory/IT Sales Experience highly preferred
Responsibilities
- Responsible for understanding each client’s technology roadmap and security posture as it relates to the FTC GLB Safeguards Rules, and delivering the annual report to client stakeholders.
- Builds relationships, fosters collaboration and works as an effective business partner across Helion.
- Builds and sustains effective working relationships with client contacts in assigned portfolio.
- Presents our Decisive Competitive Edge to ensure client retention.
- Communicates contract decisions to Sales and Leadership teams.
- Serves as liaison to customers for all Helion interdepartmental interactions regarding customer’s technology projects and service issues.
- Contacts existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Selects the correct products or assist customers in making production selections, based on customers’ needs, product specifications, and applicable regulations.
- Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
- Coordinates the quoting process for purchased equipment, acquire necessary approvals and ensure smooth transition of upgrades to Project Management for configuration/deployment.
- Collaborates with Project and Technical teams to implement additional products and services.
- Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options.
- Conducts feature/product training on new technology and device.
Benefits
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
- …and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
