Client Technology Engineer

Janus Henderson Investors • Northeast St Louis, MN

64d • $117,000 - $130,000

About The Position

Be part of a global engineering team, engaged in client-side 3rd line technical support, problem diagnosis and change implementation. Provide consultancy to Technology teams and the business (EUC). Contribute to the success of Projects and other transformational change programs. Deliver appropriate change into the Production environment, in adherence to Information Security policies and Change Management best practices. Be responsible for maintaining desktop management platforms. Provide guidance and training to regional 1st and 2nd line Service Desk support teams. Identify areas for improvement and propose solutions, constantly seeking to enhance processes and the general environment. Occasionally required to work out of hours, including bank holidays and weekends. Carry out other duties as assigned.

Requirements

• Experience working in a global enterprise environment, including device hardening
• Multi-forest Active Directory environments and Entra ID Connect
• Intune modern device management: AutoPilot, Co-Management, Enrollment and Configuration profiles
• Entra ID Conditional Access troubleshooting
• Microsoft Endpoint Configuration Manager – Administration, OSD, software deployment, update management, configuration baselines, client settings and related troubleshooting
• Group Policy Management: Advanced in policy design, manipulation and troubleshooting
• Automation: PowerShell (minimum level: Intermediate)
• Extensive experience managing Windows clients, modern browsers, Microsoft 365 Apps, OneDrive, Enterprise State Roaming (ESR), AppLocker
• Familiar with Certificates: Request, issuance, installation & troubleshooting
• General network troubleshooting, including VPN and Enterprise Firewall issues
• Copilot 365 adoption and management

Nice To Haves

• Intune management of macOS and iOS devices, including app deployment
• Automation: PowerShell (level: Advanced), SCORCH runbook design
• PowerBI report design
• Familiar with MS Graph
• Citrix XenApp seamless app delivery – Advanced troubleshooting
• Virtualization technologies: Windows 365, VMWare vSphere
• Client monitoring experience, including analysis
• Flexera Admin Studio – Repackaging applications for Windows Installer
• Advanced in Microsoft Windows Installer authoring
• Familiarity with ServiceNow and Agile working practices (Sprint)

Responsibilities

• Engaged in client-side 3rd line technical support, problem diagnosis and change implementation
• Provide consultancy to Technology teams and the business (EUC)
• Contribute to the success of Projects and other transformational change programs
• Deliver appropriate change into the Production environment, in adherence to Information Security policies and Change Management best practices
• Maintain desktop management platforms
• Provide guidance and training to regional 1st and 2nd line Service Desk support teams
• Identify areas for improvement and propose solutions
• Occasionally work out of hours, including bank holidays and weekends
• Carry out other duties as assigned

Benefits

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

What This Job Offers

• Job Type: Full-time