Client Technology Engineer

PharMerica•Washington, NC

About The Position

Provides Tier 3 support and consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Configures, installs, monitors and maintains systems for inventory, asset and license management, O/S image and driver deployment, software deployment and packaging, client encryption, and automation scripts.

Requirements

Associates degree or equivalent work experience in technology field
Minimum four to five years of experience in a technical support role within an information technology department as Tier 2 or Tier 3 support
IT customer care background, hands on end user support experience, VDI or thin client experience preferred
Extensive knowledge of desktop and laptop hardware
Familiarity with networking fundamentals, concepts, practices and procedures, Windows Server 2003/2008 administration
Intermediate to expert knowledge of Windows XP and Windows 7 operating systems
Working knowledge of MS Office applications; Word, Excel, PowerPoint, Access, Project, Visio and Outlook. Strong troubleshooting, diagnostic and analytical skills
Experience with system automation such as Altiris or SCCM, Group Policy Objects experience, Active Directory, logon scripts, batch language, VBScript, AutoIT scripting experience, SQL query language, O/S image build experience, technical documentation creation, Symantec Endpoint Protection.
Effective skills of Communication, Teamwork, Customer Service, Dependability, Organization and planning, Problem solving, technological orientation
Ability to pay close attention to detail, ability to step through solutions prior to implementation desired

Nice To Haves

Bachelor’s degree in computer related field preferred
IT customer care background, hands on end user support experience, VDI or thin client experience preferred
A+ Certification; MCDST, MCSE certification, CCNA Certification preferred

Responsibilities

Manages and monitors Altiris system servers, site servers, infrastructure and configuration, and works with Symantec support as needed. Coordinates with remote server team
Manages Dell Data Protection | Encryption system for client file encryption. Acts as enterprise administrator for all encryption issues and works with Dell support as needed
Establishes and maintains standards for operating system images and configurations, and updates and distributes images to multiple locations
Creates customizations and/or automations for software installations or packages
Creates queries, and/or modifies or consolidates statistical data for reporting
Evaluates new equipment for purchase, and creates and tests driver sets as needed
Works on one or more projects concurrently as project team member/lead. Understanding of project life cycle management
Troubleshoots network issues with the environment using networking fundamentals, concepts, practices and procedures
Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment
Effectively communicates complex information to a variety of technical and non-technical customers
Documents and tracks to resolution all project and support request/issues within ServiceNow ticketing system
Works with Client Technologies team and management to develop and document accurate operating procedures
Assists Client Technologies Analysts as needed
Performs other tasks as assigned
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.