Client Technology Advocate (CTA) - Director

Sharp Decisions • Berkeley Heights, NJ

38d • Hybrid

About The Position

CCTA - Client Aligned Technology Advocate Specific Areas Of Responsibility Include Leads as the single point of accountability to a critical Client, the Business and to the FTS organization for technology service provisioning. Assembles cross disciplined technology teams to solve client specific issues. Combines technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio. Evolves the provision and availability of technology platforms across the supported scope, incorporating an increasing portfolio of Cloud tenants. Optimizes technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals. Drives efficient technology outcomes by leveraging initiative management, new product adoption, automation and lifecycle management opportunities to the fullest. Possesses expert knowledge and expertise of the production architecture and brings together product development, clients and infrastructure providers Partners directly with the CIOs and Business Leads to define and execute critical business objectives Consistently advocates for our Clients with ownership of, and accountability for the technology change roadmap within the supported scope.

Requirements

• Bachelor's/Master's degree or equivalent work experience.
• 15+ years of related technical and business experience, preferably within Financial Services and Payments Technology Industries.
• Capable of building and maintaining an organization with authoritative knowledge of IT functions in multiple enterprise systems.
• Possesses strong knowledge of emerging technology and the application of the technology in global environments - particularly enterprise level, high volume processing environments.
• Ability to thrive in a highly ambiguous and even turbulent environment.
• Expert Understanding of operation within the ITIL framework and business operations, policies, and practices and of the industry supported.
• Demonstrated strategic thinking and thought leadership, ability to influence decision makers and gain consensus on difficult issues.
• Exemplary written and oral communication skills, coupled with a highly collaborative ability to work across a global and matrixed organization with the ability to identify, develop and find innovative business and technology solutions for clients.

Responsibilities

• Leads as the single point of accountability to a critical Client, the Business and to the FTS organization for technology service provisioning.
• Assembles cross disciplined technology teams to solve client specific issues.
• Combines technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio.
• Evolves the provision and availability of technology platforms across the supported scope, incorporating an increasing portfolio of Cloud tenants.
• Optimizes technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals.
• Drives efficient technology outcomes by leveraging initiative management, new product adoption, automation and lifecycle management opportunities to the fullest.
• Possesses expert knowledge and expertise of the production architecture and brings together product development, clients and infrastructure providers
• Partners directly with the CIOs and Business Leads to define and execute critical business objectives
• Consistently advocates for our Clients with ownership of, and accountability for the technology change roadmap within the supported scope.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees