Client Technologies Technician

Cook Systems • Jacksonville, FL

2d • Onsite

About The Position

Join our dynamic IT team as a Desktop Support Technician, where you will play a pivotal role in configuring and installing software for IT users' desktops and laptops. This entry-level position involves supporting the rollout of new software packages and desktop hardware, maintaining existing technology, and ensuring our mobile workforce has the tools they need to succeed. Your strong customer service skills will be crucial as you provide Tier 2 support and assist with troubleshooting, documentation, and end-user training.

Requirements

• Associate's or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience.
• 0 to 1 year of IT work experience, with a working knowledge of basic hardware and software products and troubleshooting skills.
• Strong customer service skills are essential.
• Ability to function independently under the direction of a senior technician or supervisor/manager.
• Excellent problem-solving skills and attention to detail.

Nice To Haves

• Experience in maintaining and supporting client products, peripherals, network, and handling physical moves is a plus.

Responsibilities

• Configure and install software on desktops and laptops for IT users.
• Assist in the installation and rollout of new software packages and desktop hardware upgrades.
• Maintain desktop software and hardware; support mobile workforce needs.
• Provide Tier 2 support for basic software and hardware issues related to end-user computing and desktop-based LAN systems.
• Troubleshoot problems using provided scripts and checklists, escalating to Tier 3 support when needed.
• Document problems and resolutions for future reference.
• Participate in the testing and evaluation of new desktop packages and implement prototypes.
• Deliver end-user training as necessary.
• Coordinate with project teams and follow documented procedures and checklists.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees