Client Technologies Technician

Robert Half • Boca Raton, FL

374d

About The Position

The Client Technologies Technician role at Robert Half is a long-term contract position based in Boca Raton, Florida. This position focuses on providing IT solutions and support, serving as the primary communicator for the project team. The technician will handle various responsibilities, including software installation, troubleshooting, and customer service, ensuring optimal performance of IT systems for both Department staff and inmates.

Requirements

• Excellent customer service skills, with the ability to promptly address and resolve client inquiries.
• Strong communication skills, capable of explaining complex technical issues in simple terms.
• Proven experience in training end-users, with the ability to create and deliver effective training materials.
• Proficiency in Microsoft Outlook and other Microsoft Office applications.
• Experience in auditing, with the ability to identify discrepancies and suggest improvements.
• Familiarity with scanning and troubleshooting hardware and software issues.
• Proven track record in the implementation of technology solutions.
• Experience in deskside support and performing system upgrades.
• Capable of providing customer support and managing configuration of systems.
• Understanding of operating systems, specifically Windows OS.
• Experience in handling terminations and setting up new users.
• Knowledge of desktop hardware and basic computer skills.
• Willingness to work onsite and handle switches, laptop hardware, and other computer hardware.
• Ability to work on prototypes, peripheral equipment, and PC operating systems.
• Familiarity with mobile technologies and their integration with other systems.

Responsibilities

• Serve as the primary line of communication for the project team, ensuring smooth operation and collaboration.
• Configure and install software for IT user desktops and laptops, ensuring they are set up for optimal performance.
• Provide installation and support for mobile devices, including laptops, Chromebooks, and similar devices.
• Handle installation and support for Department and vendor network equipment, such as switches, Wireless Access Points (WAP), and more.
• Conduct network cabling installations and terminations, ensuring reliable and secure connections.
• Perform Personal Computer (PC) imaging, configuration, and installations, maintaining the functionality of both Department staff and inmate PCs.
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware, ensuring up-to-date and efficient systems.
• Maintain desktop software and hardware, conducting regular checks and updates as needed.
• Troubleshoot hardware and software issues for both Department staff and inmate PCs, identifying and resolving problems swiftly.
• Support a mobile workforce, providing necessary IT assistance and guidance.
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
• Document problems and resolutions, maintaining a record of issues and their solutions for future reference.
• Conduct end-user training when applicable, ensuring users are equipped with the necessary knowledge to use their IT systems effectively.
• Deliver quality customer service, addressing all user inquiries and concerns in a timely and detail-oriented manner.
• Participate in the testing and evaluation of new desktop packages, contributing to the continuous improvement of our IT systems.
• Implement prototypes, testing and refining new technology solutions.
• Provide support for printers and peripherals, ensuring all devices are functioning correctly.
• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed