Client Technologies Specialist

Knowledge Services•Augusta, ME

4d•Onsite

About The Position

Knowledge Services is seeking a Client Technologies Specialist for a contract through the end of June 2026 (potential for extension) with the State of Maine Judicial Branch in Augusta, ME. Applicants will work 100% onsite in Augusta, ME Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed. Applicants must be current residents of Maine and local to the Augusta area Responsibilities Client Technologies Specialist Summary: Provide comprehensive technical support for a statewide Court case management implementation. Using written training materials and court knowledge bank resources, the Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism. Provide accurate and complete answers to general use and environment questions in a timely manner Serve as the point of contact for technology support and services Serve as the point of integration between the business functions of the department and the technology requirements of the department. Provide desktop computer support Ensure that all work is documented for future reference. Follow quality standards. Ensure effective and reliable backups are being performed. Proactively address customer needs. Communicate accurate and useful status updates. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software Investigate user problems, identify their source, determine possible solutions, test and implement solutions Ability to work in a team environment. Strong communication skills; both written and spoken Investigate user problems, identify their source, determine possible solutions, test and implement solutions

Requirements

Must be experienced with troubleshooting IT issues with end users
Must have excellent communication and customer support skills
Must be experienced with the Microsoft suite of products

Responsibilities

Provide comprehensive technical support for a statewide Court case management implementation.
Using written training materials and court knowledge bank resources, the Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users.
Provide accurate and complete answers to general use and environment questions in a timely manner
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Ability to work in a team environment.
Strong communication skills; both written and spoken
Investigate user problems, identify their source, determine possible solutions, test and implement solutions