Uplight-posted 3 months ago
$50,292 - $62,866/Yr
Full-time • Entry Level
251-500 employees

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers. We are seeking a Client Technical Solutions Coordinator to join our team. In this role, you will provide essential operational support through reporting and cross-team communication for both our Client Technical Solutions and Customer Care teams. You will be central to helping us track performance, understand trends, and ensure our support teams have the data they need to succeed.

  • Create, manage, and maintain key operational reports and dashboards for the Client Technical Solutions and Customer Care teams using Excel and Google Sheets.
  • Gather and synthesize data from multiple sources to provide clear and concise updates on team performance and key metrics.
  • Analyze trends in customer support tickets and technical issues to help identify patterns and areas for process improvement.
  • Serve as a key point of contact for data and reporting requests, collaborating closely with leadership from both teams to meet their needs.
  • Prepare and distribute regular performance summaries to stakeholders, highlighting key operational data.
  • Assist in documenting reporting processes and team procedures to ensure consistency and clarity.
  • 1-2 years of experience in a coordinator, operations support, reporting, or similar role, preferably in a customer service or technology environment.
  • Advanced proficiency in Microsoft Excel and/or Google Sheets (e.g., pivot tables, complex formulas, functions, and charting).
  • Experience with Jira is strongly preferred.
  • Experience with Zendesk is strongly preferred.
  • Exceptional written and verbal communication skills, with the ability to convey information clearly and concisely.
  • Strong analytical and problem-solving skills with an ability to interpret data and identify trends.
  • Excellent organizational skills with the ability to manage and prioritize multiple tasks and projects effectively.
  • A collaborative, team-player mindset and outstanding interpersonal skills to work effectively across different teams.
  • A solution-oriented approach and the ability to adapt to changing team needs.
  • Experience working in a SaaS (Software as a Service) company.
  • Flexible time off
  • Generous parental leave
  • Wellness stipend
  • Work flexibility
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